zeroUVReviews of zerouv.com

I have stuff in my cart worth $29.00 USD/$38.10 CAD but haven't ordered yet because they are insisting I pay shipping when it clearly says free shipping over $25..What is going on here?

Ordered a pair of sunglasses and was sent a completely different pair. I contacted them and was told the pair I wanted was out of stock (bait and switch). I initiated a return and they informed me that the return would be at my own cost as I am an international customer. This rigid policy is ridiculous in this instance given the fact that the issue was entirely their fault alone for improperly fulfilling the order. I will have to pay more than I need to because of ZeroUV’s mistake and, at this point, the amount I pay in shipping is worth more than the glasses themselves. Beware if you’re ordering outside the US, as their customer service logic is lacking. EDIT: I emailed back following ZeroUV's reply below and was told "You were not required to return the item, but have asked to return it". The reply below is the first time that I've been informed by this company that returns are not required for international customers, and this information is also not available on their website (of which I have a screenshot). How are people supposed to know otherwise, when it's common retail practice to return an item in order to obtain a refund? Clairvoyance? Magic? Their international customer policy was not at at all raised when I asked to return in the first place (nor was a refund even offered in our first correspondence, just an exchange). I've been refunded, but only the cost of the item and not the shipping - so I've essentially paid ZeroUV to ship me a model I never asked for and do not want but is not worth returning. They have been nothing but combative and have refused to take ownership of their mistakes. Avoid this company if you are a mere mortal without magical mind-reading capabilities.

Terrible glasses. You get what you pay for though, I guess. Bought some ~$8 glasses. Super flimsy. Snapped in less than a week from normal use. Not a repairable break. Bummed I wasted my time and money on these. I recommend spending the money on quality shades.

Ordered 4 pairs of sunglasses. They came in less than a week. They look exactly like the pictures shown. Very happy with the whole experience!

I ordered 4 pairs of sunglasses. I got them within a week! They delivered more quickly than my order from amazon. I love all of the sunglasses, incredible quality for the price. I had an issue with one pair, a very small scrape on the metal and they got back with me the same day I emailed them and I have a new pair already on the way. I couldn’t have asked for better service. I highly recommend!

Although the sunglasses I ordered did not work out for me, ZeroUV was extremely easy to work with. Im always skeptical when it comes to online websites because there are so many scams out there. But ZeroUV accepts returns and processes them in a timely manner. They even pay for postage!

I ordered sunglasses OVER A MONTH AND A HALF AGO and still have not gotten them. i paid for 2-5 business days yet still have not gotten them or even just an email. i am extremely upset and disappointed.

The glasses, and the product are solid quality. Looked as it did on the website, came with a nice microfiber eyewear bag. The glasses themselves didn't quite fit right, so I called them to get an idea of what kind of measurements would fit best over the phone. The woman who answered was polite at first, but had no interest speaking with me over the phone or educating me on what I might look for to make a better purchase next time. "You'll just have to go to our website." Was all she continued to say, aside from reading me the measurements of the glasses I had already bought. Sure. I could go and try to figure it out on my own, and buy a couple more pairs in the process attempting to learn how the measurements fit.. or.. you could represent your company and your brand with some helpfulness and good will by speaking with me about your product and what the best way is to be satisfied with your stuff. Don't just blow people off to your website. Make them want to come to you for all their shades, instead of giving them a reason to find someone else.