ZephienReviews of zephien.com

Response from ZephienJun 21, 2024

Christina, thank you for your feedback. We are surprised to see your negative review, as our records indicate that your account will achieve a ~5.8x Return On Investment (estimated gross agent commission from your upcoming closing divided by total marketing spend with us), which we would consider a success. We regret that we delivered a lack of communication. Our team strives to maintain clear and consistent contact with all our clients, and we are sorry if this was not your experience. Your feedback is valuable, and we will review our communication processes to ensure improvements. Thank you for sharing your perspective on how we may improve, and we wish you all the best!

Response from ZephienFeb 27, 2024

Hi John! Thank you for bringing your concerns to our attention. We're sorry to hear about your experience and are happy to resolve this issue. We do not have any marketing package for the indicated price, but we are happy to locate your account and issue a full refund for any service that you have paid for if we did not deliver leads as anticipated or if you are unhappy with the quality of the leads provided. Please send us the email address you utilized when creating your account to [email protected], and we will be happy to assist you further. Thank you for reaching out to us. We look forward to resolving this issue!

Response from ZephienDec 13, 2023

Hi Salvatore! We are sorry to hear of your dissatisfaction through your application process. Upon reviewing your file, it appears that you had applied to an available position that was openly advertised in the job listing as a 1099 Commission Based role. After failing to appear for the interview you had scheduled, and in response to receiving notice from Jay that we would not reschedule an interview due to a company policy that disqualifies candidates from hire for missing a scheduled interview without notice, you stated that the "bot you built" had applied to the position and that you actually would never be interested in a "slave" position that is commission based. We understand that we are not a good fit for all candidates, and wish you the best of luck in your continuing job search! Please feel free to contact us further via email at [email protected] if there is anything else we can do to address your concerns, thanks!