ZelleReviews of zelle.com

I'd give it neg stars if I could .garbage

I don't understand zelle they don't protect cusyomers against scammers.

Do NOT use Zelle! KeyBank is partnered with Zelle, but neither of them will back you up from a scam artist. Understand, KeyBank carries NO responsibility regarding your money through Zelle. Zelle is a third party vendor, so don’t be fooled thinking your transactions are safe. I did all the legwork to prove a scam, they do not care. They also will not take any action against the scammer. How great is that?! I will be withdrawing all my money from KeyBank after 20 years of a relationship with this bank. Absolutely ridiculous. It also took me aver a month to dispute this claim. If the Executive Office can’t help- you’re doomed!

Someone tried to send me $1575, the transaction failed, but the money was never returned to my friends account. I spoke to my bank and they said their was an issue with the transaction and it was declined and the money was returned to the sender. The senders bank said they could see the transaction was declined but the money was never returned to them by Zelle. I tried calling Zelle's customer service and they said their was nothing they could do to help me and that I needed to talk to my bank. The senders bank opened a transaction dispute with Zelle. This was almost a year ago, I never did receive my $1575. Be careful using Zelle, you may lose your money and never see it again. I don't use Zelle anymore, and recommend the same to others.

Very disappointed in my whole Zelle first time experience it was horrible was given the run around for serval days and money been played with back and forth. After my transaction is finally complete i will not be using Zelle services again unless other wise( my last option)

Big Scam!! Never use Zelle customer service. They steal your money.

This company has NO CUSTOMER SERVICE except a recording repeating the complex instructions that lead to nowhere. I spent two days trying to get money sent to me and kept running into dead-ends.

Based on my negative experience with Zelle, I would not recommend using this app. The prevalence of scammers on the platform makes it highly likely that you will encounter fraudulent individuals, and if you fall victim to a scam, it is unlikely that you will be able to recover your money. Zelle's lack of effective measures to prevent or respond to scams is a major drawback of the platform, and its inability to protect users from fraudulent activity is a significant concern for those who rely on the app for payments. Moreover, Zelle's security measures are insufficient to prevent fraud and scams, and its customer support for scam victims is limited. The risk of encountering scammers on Zelle makes it an untrustworthy platform for financial transactions, and the fact that you are unlikely to recover your funds if scammed on Zelle is a major flaw of the app. In my opinion, Zelle is not a reliable or safe option for sending or receiving money, and users should approach the platform with caution.