ZelleReviews of zelle.com

By far the worst company I have ever had to interact with. Someone accidentally transferred money into my account because they mistyped the phone number (off by 1 digit). I returned their money but Zelle cancelled my account as fraudulent. Was on calls on 5 occasions to sort out and their IT team is unbelievably rude. There was this guy in the IT security team who behaved like he could care less whether they had customers or not. He was so rude that he used terms like "stupid", "fraud". I hope this company goes bankrupt.

Zelle is a truly deplorable service. An outage for over 12 hours with no disclosure on the service that there may be a delay is absolutely ridiculous. How hard would it really be to say "Our service is experiencing some delays, would you like to proceed". And the gaslighting of their customer service insisting it's a bank issue is crazy. This is also not even nearly the first time this has happened.

Absolutely horrible. I have just wasted 30 minutes of my time with capital one-Zelle. Save your energy and just use Venmo.

This is a terrible "service." They apparently have transfers reviewed by AI or some weird algorithm that literally will NOT let you send money to a clearly trusted and verified receiver!! It's MY money, if I say the source is trusted, it IS! And yet Zelle refused to do the transfer, then, finally allowed (randomly), and then, after multiple successes, all of a sudden started to "review" the next, much smaller transfer. Won't use them unless I have to (Wells Fargo, please find a different transfer method--Venmo is fabulous!!)

Customer care hotline will leave you on hold for 30+ minutes before you speak to any person. Who knows, could be up to an hour, two hours. They never pick up in a timely manner.

I allowed a customer to pay me through Zelle because this was the only way he had to pay. Zelle allowed the customer to file a false claim on my business for a refund knowing the transaction was from a legal business. The customer filed a false claim and now I’m going to file a claim against him, navy federal and Zelle.

I used zell from my Bank account (which I did not know is actualy an owner of the company...But anyways I was purchasing something from a friend(or who I thought was my friend) on line. I zelled the money and within 2 minutes I realized it was not my friend but someone impersonating her. I immediately contacted Truist and Zell to stop the transaction and filed a police report in my county(all within minutes of the transaction...see attached docs.. But neither would help until funds cleared my account, which was over 24 hours later and by then the impersonators had closed the account it went too and my money was forever lost. I take full blame for being scammed but I did everything in my power to stop it once it was realized but due to their lack of implimenting a stop transaction ASAP they could have prevented it. In todays world their security should be more secure in order to track fraud..after all they had to know the account they were sending the money too and could have alerrted that bank to put a hold on funds until it could be confirmed.(I also contacted my friend who said it also happened the day before and she had reported it.

An app that doesn't work, long wait times for support and then they hang up on us, zero customer service. Do us all a favor and close your doors. You define the work SUCK