Zegrahm ExpeditionsReviews of zegrahm.com

Excellent leaders and good choice of areas to visit and accomodations

I have had excellent experiences with the staff and management of Zegrahm

The three country safari was wonderful. We stayed at excellent camps. The staff, food, vehicles and guides were all of the highest quality. Lex Hes is an outstanding leader. I liked that he is slow paced in the animal viewing allowing us to observe the animals for long periods instead of rushing off. He is also very generous with his photographic information. My photographic highlight is Lex teaching me how to photograph the Milky Way at Sossusvlei, the results were amazing!

The actual trips are amazing. They tend to provide more Expedition experts per trip than other companies I have traveled with and I really enjoy the depth of available knowledge. Customer service in terms of flight and hotel arrangements before and after the trip are somewhat lacking. For example, I had a 10 hour night time layover in the Johannesburg Airport and no one even mentioned the very convenient Marriott in the secure area. I was only offered the Southern Sun hotel which was expensive and required leaving and returning to the airport (and clearing immigration) which didn't make any sense.

The trip was fine. The Ocean Adventurer is now super-powered and needs its rooms remodeled.

We have done two small cruises with them in less than two years and continue to be impressed with this companies attention to detail, quality and knowledge of their administrative and education staff, and with the quality of their contractors (ships, bus companies, tour guides, etc). They are accessible and responsive throughout the planning and preparation phases. The lack of an earlier evening dinner hour is the only omission I've heard senior cruisers like us mention when discussing our satisfaction with the cruises. We'd still give it 5 stars.

A seemingly small company which means personable service --- they know your nsne & circumstances when you call. My parents were booked for a cruise on a huge line several years ago. My father passed away and the cruise company gave us hell for wanting to change the reservation into my sister's name. With Zegrahm, I asked if we could change a member of our group right before departing; I was told yes. That's a benefit of dealing with a smaller company.

"Rating 5 stars: Excellent – no reservations, I would recommend this company to anyone. Your review : After a great North West Passage + Baffin tour with QUARK in 2006, we took five expeditions with ZE so far. As mentioned by most of the travelers and using their words, we enjoyed : - their skill at developing attractive itineraries; - good small-sized ships; - the staff : experienced, knowledgeable, helpful and fun. Great people to be around ; - informative seminars : selected topics, effective and notable lecturers; - excellent communication, responsiveness, pre-travel question answering; - full payment inclusive. - interesting co-travelers ; In the red area : - traveling wish is limited by substancial prices; - waivers of liability are demanded (for helicopters pilots, diving instructors,....for example), leaving guests defenseless: staff, crew, members,...may default in providing their services. Hence, why isn't their civil liability covered through an appropriate insurance and cost thereof included in expedition prices ? kind regards, Jacques GERAUD