ZeelReviews of zeel.com

Very unreliable

I had an excellent experience with the company and it’s representatives until they decided to increase pricing to cover their internal decision to add marketing and computer security upgrades. If they wanted to do these things they should’ve honored the annual pricing structure for existing customers, much like Netflix does for 12 months, before increasing our pricing.

Zeel is great in terms of on demand massage service, but there have been lots of technical glitches lately. I haven't been getting notifications when I'm paired with a therapist and when I save a preferred therapist, it has been difficult to reconnect with them. They are also very slow and difficult about crediting you back when you deserve a credit.

Current problem is not enough qualified massage therapists in the network (at least in Minneapolis). It has been, at times, difficult to get a massage at the time that I was looking for. I had one cancellation a couple hours before the session, with no explanation and no compensation (even though, if I had done the same, I would have been charged). Massage quality is mixed. Had some very good experiences though. Price is a little high for having my own table ($10-$15 too high) to justify getting them more often. Also, there should be a larger discount for a longer time period (since the person is already there) - the pricing for more than 60 mins simply does not make sense.

The massage therapist is fantastic! But you need to offer regular clients specials or discounts.

Great therapists, horrible billing.

Hit or miss with the therapists; some are great, some are terrible. Customers service leaves a lot to be desired - they do not follow up when something goes wrong or try to make it better.

Masseuse was a half hour late due to weather and traffic stayed just the hour and a half no time for prep or time to put away it was all included in the 90 minutes it's I'd like to try and different one next time