Phyllis C.
Joy Cotton was excellent
Joy Cotton was excellent. Thank you.
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Zeel (zeel.com) has 561 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent

Wellness & Spa · Salem, Oregon
Excellent

Wellness & Spa · San Diego, California
Excellent
Showing 93 reviews with 1 star · Clear filters
Phyllis C.
Joy Cotton was excellent. Thank you.
Niki S.
Booked massage for my hubby’s birthday. They charged my card $191 and never showed up or confirmed. There is no number to call to get a refund. Do not use- this is a SCAM
Response from ZeelJun 24, 2025
Hello Niki, Appointments are not charged until they are completed. If a provider is unable to confirm your appointment, the pre-authorization hold you are seeing will be released. If you believe you have been billed in error, please contact us at [email protected] so that we may be of further assistance. Thank you.
Anthony M.
Zeel.com massage is a disappointing massage therapy organization. They are contracted with the VA for reasons that remain unclear. As a veteran, I unfortunately had the chance to experience massages from several of their therapists. The first therapist, Auna, was amazing, but she relocated after a year and was no longer in my network. After her, I had three other massage therapists who seemed more interested in merely gliding their hands over my back than in providing an actual massage to address my spinal issues. One therapist spent 20 minutes asking questions, which was unnecessary, and then another 20 minutes focused on her personal documentation. In the end, I received only 20 minutes of what could hardly be called a massage. The last therapist from Zeel was somewhat better at giving massages but lacking in professionalism. She was frequently late and rescheduled appointments multiple times. The final straw came when she rescheduled three times for one massage session and then used a mix of oils that did not meet my needs. I clearly explained that I needed natural oils due to my cancer. Not only were the oils not natural, but I also had a severe reaction that caused my body to break out in hives. Overall, I would recommend staying away from Zeel.com massage. While it’s convenient that they come to your home, the lack of professionalism and quality in their service makes the experience unfulfilling. Many therapists won’t even provide a proper massage; instead, they ask an endless stream of questions and perform what feels more like hand gliding than a massage.
Response from ZeelApr 24, 2025
Hello Anthony, First and foremost, thank you for your service to our country. Zeel feels incredibly proud to work with the VA to provide medical massage to veterans. We are disappointed to hear that this has been your experience. The importance of timely arrival and maintaining the utmost level of professionalism is stressed to all providers in our network. If these standards are not maintained, we will ensure the appropriate action is taken. That said, we proudly provide medical massage to thousands of veterans around the country who get and stay out of pain thanks to the hard work of our valued providers. Zeel does not have an active VA referral for you in our system. Please see your email for more information.
Somebody P.
Scammed! I signed up for services and prepaid for massage. Once processed the account login would no longer recognize my password or reset. I finally managed to find a phone number. The representative I spoke to said that she would have someone return my call but didn’t. When I called back my number was blocked. BEWARE
Jose W.
I'm a provider and I can't login or reset a password, I always used biometric finger print to login ,then all of a sudden the app has manual login and my password was not excepted and reseting the password doesn't work , only get login credentials do not match any records in our database.
KS B.
Can never get them to fulfill requests especially for couples massage. Gave 4 different dates, times and never fulfilled.
Response from ZeelDec 12, 2024
Hello KS Boutique, We are disappointed to hear that you were unable to have your requests confirmed. We understand how frustrating it is to set aside time for appointments only to have them not be fulfilled. Please contact our support team at [email protected] so we may assist with your appointment fulfillment and apply credit to your account. Thank you.
Rassam
Complete fraud, no pricing until they suck up all your personal information (address, email address..etc) and afterwards you get spam emails and letters, also extremely overpriced compared to local prices.
Response from ZeelDec 12, 2024
Hello Rassam, No, Zeel is not a complete fraud. To the contrary, we have proudly delivered more than 2.5 million in-home health and wellness appointments across 46 states. We do not “suck” anyone’s personal information or spam non-customers like yourself. Perhaps you have us confused with another company.
prem K.
Zeel is a froud company It's not good quality and good work not good service also I ll complaint against zeel company at meet court Very bad customer service froud cheater product don't buy plz money loss....dealer also useless cheater s Zeel company products are duplicate products not good kindly aware people plz and case them at police station I m against of zeel today I completed at police station and notice also sended at zeel company ceo and chair man