Stephanie B.
TERRIBLE COMPANY AND SERVICE, DO NOT USE ZBD!!!
I’ve used ZBD for a couple years and had already verified my account in the past but about 6 months ago it said I needed to verify it again to cash out my Bitcoin. I didn’t mind doing this but THEIR website/ verify button when clicked does absolutely nothing so I reached out to them for help and I got stuck talking to this terrible person from Lagos, Nigeria. I feel sorry for anyone that has to deal with her as she ABSOLUTELY needs to be fired from her job because she could care less about helping anyone. I started talking to her December 29,2025 and told her all of the issues I was going thru and begged her to please help. She wouldn’t even read the messages I sent her because her response would be telling me to do all the things I explained wouldn’t work for me. She “contacted” support 4 different times but absolutely nothing has changed. She purposely will not end our chat so I can speak to someone else who actually cares about helping, this way I can’t tell anyone else about her lazy self. I’ve begged and begged her to do this and it seems like I’m being left aside and ignored. I did find another way to contact somebody else from the company so I sent them a very long email but was sent back the response of needing to talk in the chat. It seems ZBD only cares when things are going good and tell everyone there a great company but do nothing to help anyone when they’re in need. No matter what I do I can’t get anyone to help me fix this issue, it’s terrible business and I’m telling everyone I know to stop used ZBD. I pray someone helps me soon but I’m not holding my breathe. EDITED— ZBD- It’s amazing that you spent more time flagging this comment because I said the name of your horrible employee, when you should be concerned about helping me! That clearly shows your priorities…. Edited again April 29th ZBDs response- sorr But your response is full of crap, you still have yet tried to help me or even reach out to me on your own…. Again you keep validating that my comment is correct. I’m STILL WAITING for you to prove me wrong, and your comment that “you appreciate my patience” my patience ran up 5 months ago with you companies lack of help, now I need you to actually DO SOMETHING!
Response from ZBDApr 23, 2026
Hello there, We acknowledge few users a experiencing issue with verifcation, our internally team are working on resolving this issue and we will communicate as soon as possible. We appreciate your patience.




