ZayoReviews of zayo.com

We were previously with Crown Castle and had just signed a three year renewal with them we they were purchased by Zayo. Zayo increased the cost by 20% for made up fees to "cover their costs" Go to have to pass this to our legal department

Broadcast Management Group, Inc. has used Zayo for internet services across multiple business locations, including Las Vegas and New York. Unfortunately, our experience has been consistently poor, particularly in the areas that matter most to enterprise customers: reliability, responsiveness, and customer support. Customer service has been effectively non-existent. We have an assigned account manager, Heather Turner, who has been largely unresponsive despite repeated outreach. When issues occur—which has been frequent—support tickets often go unanswered or receive delayed and ineffective responses. A particularly frustrating example occurred when we relocated one of our Las Vegas facilities. Zayo did not have service at the new address, so we requested to transfer our existing service to another U.S. location where Zayo does operate. This request was refused, even though it would have resulted in equal or greater revenue for Zayo. As a result, Zayo lost not just that circuit, but credibility as a long-term partner. Currently, one of our New York locations has experienced unreliable service for more than a month. Initially, Zayo attempted to attribute the issue to our internal infrastructure and suggested charging us for a site visit. It has since been confirmed that the problem resides with Zayo’s own equipment at their point of presence. Despite this, we have received no ETA for resolution and no proactive communication. Broadcast Management Group operates eight locations nationwide and works with multiple network providers. Zayo had a clear opportunity to expand its footprint with us. Instead, due to ongoing service failures and lack of accountability, we have provided notice to cancel all Zayo services at the end of each contract term. For organizations that require reliable connectivity, responsive support, and a true enterprise-grade partnership, our experience with Zayo has been deeply disappointing.

I worked at Zayo. Its a sh1$S$%*! The most ignorant and false speaking staff ever encountered in 3 decades of work. I would RUN and take bussiness elsewhere. Lumen.

Zero stars if i could. This is clearly an unethical company that does everything it can to scam it's long-time customers. Charged us for who knows how long for a non-working number only discovered when they were giving us the runaround to become an authorized user. Customer service is dismal, with no responses and ignoring questions/requests. Avoid this company at all costs, otherwise you will be scammed.

I am a Alstream customer for 20 years. Since Zayo has taken over the customer service taken a extreme turn for the worst. The cost of the service has increased by a factor of 5. I believe the increases are far beyond what the CRTC would allow. I intend to start correspondence with the CRTC with regards to this matter.

Worst company I have ever had to deal with. No one wants to do there job, send you back and forth between people. They even sent me an incorrect email to try and get the service cancelled.

Zayo, Can't believe they still have customers. Zayo's account managers are non-existent when mailing them, when they do respond, and you get to convey your request, they propose one thing, retract it and then try to enforce an extended contract term. Would seriously consider giving this company any business, there are far better options out there. They claim to be a tier 1 provider, maybe in their pricing, I can vouch for the fact it's not in account management, service or efficiency.

This company is awful. Allstream wasn't great either but Zayo is so bad. We lose connectivity all the time, average speeds are so laughable, 20 at best for a business and what is supposed to be "High Speed". Hope you never need costumer service because they are impossible. It's all outsourced and can take weeks to get back to you. STAY AWAY!