Jo-An S.
Incompetent when it comes to data security
Aside from the platform itself, which I never used, I find that Zarmoaney is incompetent when it comes to valuing personal data security. I got an email asking me to confirm the address to complete the signup process which I've never attended. I was concerned so I pick up the phone and called. The person on the phone told me to just ignore the email. I addressed my concern again and he told me just to reply to the email. Noted, the email says "This is an automated message, and replies are not monitored." I decided to go to their website to leave a message, and I wait. 30 hours later, I want to their website to submit a connect request and FB page to leave a message. Still nothing. I called again and the support told me that they were under some sort of crazy situation where a lot of people called in with the same issue I had. I am no expert on the technical side of data security but that sounds like a cyber attack to me. And once again, the person told me to reply to the first email I got. So I did. Two days went by, I still haven't heard back from Zarmoney. So I send the email again to request an update. This time, I finally got a respond: "We removed you from our account. please do not reply to this email." Rude. Cold. As I am the one that is causing trouble. As a tech company that handles people's finance, you'd think they have some sense of data security with an SOP when things like this happened. Yes, I am one individual who is not even their client. But this experience still shows that Zarmoney is incapable to handle a crisis. I will make sure this is shared within my network of MBAs and work connections.
Response from ZarMoney Accounting SoftwareFeb 5, 2020
We apologize for the misunderstanding. We are not attacked nor have any security issues. Someone submitted your information to us, so we suggest you look where you might have your personal information compromised. Further, we requested that not to replay since if you replay, you will be added as a lead in our system. Therefore, we suggested to not replay to our email so you won't exist in our database for the future emails. Again we apologize for the misunderstanding. We thrive for the best customer service and application. Sincerely, ZarMoney Team



