ZonzoReviews of zanzo.casino

Never loaded my deposit ... update yea they're definitely crook's do not play here

THEY ARE RUNNING A SCAM! UPDATE 03/26 : I finally received a response after 2 weeks later! The initial message stated “ Following a review, your account has been restricted in accordance with our platform policies and compliance procedures. As a result, access to certain features, including redemptions, is not available. Regarding your purchase, we are currently reviewing eligibility for a refund.” Hahaha mind you, they NOT once started with let’s figure out the issue with your account and WHY the verification failed. The next part is they needed to review if I’m eligible for my own refund LMAO the email was absolutely absurd. It was like yeah we locked your account, took your winnings and now we also have to review to give your own money back. Absurd. STAY AWAYYYY FROM THIS CASINO! UPDATE 03/25: no update, still no communication. 🙃 UPDATE 03/24: The customer service email keeps rejecting and saying mail CANNOT BE DELIVERED. They haven’t attempted to reach out whatsoever, lmao they might have figured they got got, how does your customer support email keeps rejecting 🤣 silly people, I will keep updating. UPDATE 03/22: I decided to reach out to their customer support via email and the email came back as exactly: Delivery incomplete “There was a temporary problem delivering your message to support@ zanzo.com. Gmail will retry for 44 more hours. You'll be notified if the delivery fails permanently.” lol this is the support system btw UPDATE 03/20: It’s been 5 business days, still no communication. No email, account still showing suspended. UPDATE 03/19: It’s been 4 business working days, I have not received any email regarding that my account is under review. Reading these everyday updates should start warn you to stay away from this casino and how they’re conducting their business. UPDATE 03/16: No communication whatsoever that my account is under review. No email, account still appears suspended. UPDATE 03/14: I haven’t even received any email saying that they are reviewing my account. Account still suspended. I’m just keeping track of their behavior so you can make your own conclusions. I will keep updating. UPDATE 03/13: They had the time to respond to this but not unlock my account. Lol very interesting how instead of claiming to not be a scammer why not resolve the issue? Hmm… convincing others you guys are not a scammer is more important than actually solving your sketchy issues. BTW they’re refusing to refund my money I deposited as well. lol if you decided to suspend my account then why not at least send my money back. They only allow Crypto deposits so keep that in mind. They most likely take your money, suspend your account and give you fake reasons and fake apologies lmao disgusting ORIGINAL POST: This casino is a joke lmao! SAVE YOUR MONEY! I won $310, I decided to redeem it, immediately the balance went from $310 to $300. I said “oh ok it’s okay, maybe it was my eyes.” Then, I exit and reentered the website again and when I went to redeem again, my balance was $295. Lmao then I said “hmm… this is mad sketchy.” Then, I was asked to verify myself. Completed verification, when I went to redeem, guess what? Account suspended 🎉🤣 WAIT there is more? It said to reach out to customer support for assistance, I did. The customer support agent almost seemed so used to this happen, I should have read more about them. They’re running a scam 🙃 I’m not worried about the winning because it will find its way to me, just sad how slimy they are BUT let me save you the trouble. Avoid this casino and pay attention to tell tell signs that some of these casinos are running a full blown scam, this advice is for the reader and myself. Play at your own risk.

I love this casino layout and their customer support was responding quickly but as of yesterday im unable to reach anyone in customer service. I have a redemption pending and im kind of worried.... update... they stole $500/550. I only received 1n50 redemption and they canceled and kept the other 500. I will be talking to a lawyer and going to court. Do not trust this company.