ZAMATHOME Reviews | Read Customer Reviews of zamathome.com

ZAMATHOME Reviews | Read Customer Reviews of zamathome.com

ZAMATHOME reviews

Showing 4 reviews with 2 stars · Clear filters

Michael S.
Nov 15, 2024
Unfortunately a tough and unnerving…
Update as of 12.3.25: Still no refund, and do not expect one. Buyer Beware of this company. ---- Unfortunately a tough and unnerving experience with this company. The pillow seemed like great quality (BlueDot) and it was purchased as a gift. The size and shape didn't go well at first glance, so I decided to return unused since she wouldn't use it. The first odd thing about my experience was how I received the order - in a box that was a secondhand keratin device. For a company with a professional website and glowing reviews this was the first red flag. If I was able to submit pictures I would attach to this review It's been weeks, and while customer service has been somewhat responsive, I still do not have a refund. The excuse is the warehouse is overwhelmed and they have not checked my return. After 3ish weeks this rings hollow and it's time for a review.
Response from ZAMATHOMENov 18, 2024
We are sorry for not bringing you a satisfactory shopping experience. Your feedback on our pillow is appreciated, and we're committed to making improvements. Please don't hesitate to email us at [email protected] with any suggestions or feedback about our products. Thank you and have a nice day!
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FS
Feb 27, 2024
Bluedott™ Ultra Button Pillow not for everyone especially shorter people.
The Bluedott™ Ultra Button Pillow for Neck Pain is a well made product. But not for everyone. It is designed for a 6ft person and not a 5ft person. My occiput did not reached the hollow of the blue dot and I ended up with my chin to my chest. Not helpful for neck pain! Removing the insert was difficult as it required quite some strength to remove the Blue Dot. You might need some help if you have hand and arm weakness. Service was sincere though only half refund was offered. I accepted as I would have to have paid for packaging and post (not to mention the bother) to return which was not mentioned on the website.
Response from ZAMATHOMEFeb 28, 2024
Hi, there, This is Sandy from ZAMATHOME, we apologize for any disappointment with our pillows and understand that finding a perfect pillow requires continuous experience and exploration. Your feedback on our website is appreciated, and we're committed to making improvements. Please don't hesitate to email us at [email protected] with any suggestions or feedback about our products. Thank you and have a nice day!
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Sjb
Jan 4, 2024
Sjb1
Not suitable, given myself a few knots in the shoulder, not quick at giving the full refund? Received an email offering just half and if I want a full refund I'm liable for the shipping costs etc, which isn't mentioned online?
Response from ZAMATHOMEJan 5, 2024
Hi there, this is Amy from ZAMAT. I understand your current frustration and dissatisfaction and I sincerely apologize for the unhappy experience you've had. Our primary aim is to assist users in addressing diverse pain issues while ensuring a comfortable and enjoyable process for you. If any misunderstandings or dissatisfaction arise during this journey, please feel free to reach out to us directly at [email protected]. We are committed to resolving this issue promptly and making every effort to ensure your satisfaction.
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Kamil W.
Dec 28, 2023
Nice pillow but
I do not get caskaback for the opinion
Response from ZAMATHOMEJan 5, 2024
Hi, Kamil, This is Sandy from ZAMATHOME, we apologize for the unsatisfactory experience you encountered. Your feedback is valuable to us, and we're genuinely sorry for any inconvenience caused. I have already submitted your complaint to our customer service team. Please feel free to reach out to us at [email protected] anytime. We will resolve your problem as soon as possible. Cześć, Kamilu, Tu Sandy z ZAMATHOME, przepraszamy za niezadowalające doświadczenie, które napotkałeś. Twoja opinia jest dla nas cenna, i szczerze przepraszamy za wszelkie niedogodności. Już przekazałam Twoją skargę naszemu zespołowi obsługi klienta. Nie wahaj się skontaktować z nami w dowolnym momencie pod adresem [email protected]. Rozwiążemy Twój problem tak szybko, jak to możliwe.
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