ZalesReviews of zales.com

100% trash. They had a "$50 off your first order" flashing at the top of the screen with no asterisk or any details. It was straight and simple promo offer. Wouldn't work when I went to check out, so I messaged someone about it online and of course they are all about a power trip for their rules and policy. She didn't even know which promo code I was talking about so I screened shot it and of course she sends me this long stipulation list that was never notated as part of the promo code. She was worried about saving the company a dollar when in fact they just lost me purchasing 2 watches. Was gonna be my first time with Zales. No wonder the reviews are terrible for this place.

Don’t purchase anything from Zales my order is was delivered wrong I haven’t received my order. Zales refuses to reship my order nor provide me their insurance company name so I’m able to file a claim with them! I will never spend another penny here!!!!

I Ordered a necklace to give my wife for Christmas that was supposed to be delivered December 17,2024. It’s now the December 18 and it hasn’t even shipped yet. Reached out to customer care live chat. Which was absolutely no help informed me that they would have the e-Commerce department email me Once they investigate the problem in which I was never informed, as what was the problem. Tried calling customer care and remained on hold for almost an hour so I reached out by live chat again later in the evening and was informed there was no one to talk to and that it could take 10 to 14 business days for them to look at it with Absolutely no concern that this is a Christmas gift and they dropped the ball and offered no resolution or effort to make it right. So DO NOT spend your money with this company. Because once they collect payment, they are no longer concerned with you

Zales committed fraud against me and did a bait and switch with my diamond.  My husband originally bought my 1 carat engagement diamond in 2006 from Zales.  In 2012 he bought me a 1 carat diamond that went into a pendant from Zales.  In February 2023 we were upgrading my 1 carat diamond to a 2-carat diamond.  We purchased the 2-carat diamond from Zales and traded my 1 carat diamond that was in my pendant, also bought from Zales.  The 1 carat that was in my original engagement ring was not being traded in it was to be put into my pendant and the one in the pendant was to be taken out and traded in.  I have documentation that shows the one in the pendant was being traded in.   We gave Zales at 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053 my 1 carot engagement ring, the 1 carat pendant and then they had the 2 carat diamond they were putting into my original engagement ring setting.  All 3 of these diamonds were sent off to their jeweler.  Zales had 2 rings and a pendant necklace.  We were to get back the 2-carat engagement ring that the diamond was now in my original setting, and a pendant with my diamond that was in my original engagement ring from 2006.  We just discovered on September 23, 2024, that they stole my original engagement diamond from 2006 that was not being traded in and left the diamond that we were trading in, in my pendant.  We have to take all of my jewelry in twice a year to get inspected to keep the warranty valid.  Zales has done 3 inspections since this all transpired in February of 2023 and have signed off on a diamond bond inspection for a diamond that is not in the ring, this is fraud and breach of contract.  The store manager Bridgett Barnardo at the 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053 store confirmed on 9/27/24 that the diamond I am suppose to have in my ring, the diamond that was purchased in 2006 is not in the pendant, she looked at the physical diamond in the store and the paperwork. Bridgett Barnardo, the store manager at 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053  then called Sherri, who wouldn’t give her last name, who we have been dealing with at their corporate office on 9/27 and confirmed to her that the wrong diamond is in the ring, that should be on a recorded line…  They just keep telling us they need to do more research.  This store did a bait and switch, took my better-quality diamond that I never authorized them to take and left the less quality diamond that was already in the pendant that was signed off on to trade in.  Zales has been committing fraud for the last 18 months.  We were not aware that this had happened until the pendant needed repaired in September of 2024 and they turned the diamond in the pendant to be able to see the GSI number and we were informed on 9/23/24 that the diamond that was in my pendant was the wrong diamond, the diamond that was in my pendant is the one that we agreed to trade in.

The way they treated me ! By far the absolute worst they degraded me when I went to get a return is crazy horrible you will have to chase them down for your money dont waste a dollar here the amount of stressed caused makes me want to sue them and probably will have to

Unbelievable. We purchased a very pricey ring in October 1923. In August 2024, one of the stones fell out. They make a big thing about the lifetime warranty when you buy it. Pointing out that it should anything be chipped or broken or if one of the stones is lost, just bring it back in for replacement. I heard that over and over. So of course we call, and we are told it's not covered. Why? It's in the fine print; in order for you to maintain the warranty, which was never pointed out to us, you need to bring in your jewelry for an inspection every six months! Really? If you were jewelry is that good, why not just cover it? If the stone hasn't fallen out yet, what are you going to see? And who in their right mind brings their jewelry in every six months? Who has the time for that nonsense? I'd like to know how many people ever do that. So this is just a veiled way for them to not cover what they say they will cover. Oh, you didn't bring it in every six months! Give me a break. Never again. Absolutely ridiculous.

****BUYER BEWARE****, if you buy any jewelry with stones they are not covered under warranty. I bought a beautiful ring from Zales last year. It is London blue topaz and diamonds. I went in for my inspection and they told me two of the topazes were scratched on the galley. I told them I would like to send it off to be repaired and they told me only the diamonds would be covered under the warranty but not the topazes. I was like what. This was not disclosed when I purchased the ring. I am very disappointed and was told I could trade it in but I would have to purchase double what I bought it for. I want to return the ring and get another ring but I am not willing to upgrade double of what i paid for. I would like corporate to contact me for a resolution. These things need to be disclosed before purchasing.

Totally agree that Zales is a rip off and they're not honest about charges. Stay away from this organization!