ZalesReviews of zales.com

I purchased a 3 carat white diamond tennis necklace and it was not worth what they charge. I bought it to a jeweler and he looked at it and he told me it’s not worth 10 times what I had paid for it basically I got ripped off. I will never buy jewelry from any mall jeweler..

Husband purchased a diamond necklace. When he gave it to me it was too short. We took it back to exchange chain for longer one. Was told we would have to buy a new one. No credit on the one we were returning. This has never happened to us before. Salesman very rude. We ended up returning the $2000. Necklace They lost us as a customer. We were looking for pearls for our granddaughter as well. So lost that business too. So disappointed. Have always had great experiences. Salesman told us I should have been with him to try the first one on.

Ordered online, box was delivered damaged and empty. ZALES response, we'll get back to you in 10-14 days. The worst ECommerce ever. Don't expect any support if something goes wrong. Didn't get my order and didn't get a refund. Do not order online from them. If you do pray nothing goes wrong because they won't help.

I am absolutely appalled by my recent experience with Zales Colorado Springs, CO. I purchased a ring as a gift for my wife, and the entire process has been a nightmare from start to finish. First, the quoted price I received was significantly lower than what I was ultimately charged at checkout. This bait-and-switch tactic is completely unacceptable and frankly, feels fraudulent. I questioned the discrepancy, but the staff offered no reasonable explanation, simply insisting the higher price was correct. The situation worsened when the ring needed to be transferred between stores. Not only did the transfer take an unreasonable amount of time, but the ring was lost during the process. Lost! A valuable piece of jewelry, intended as a special gift for my wife, vanished while in their care. If the overcharging and loss weren't bad enough, the store manager's explanation for the loss was insulting. They claimed the employee responsible for the transfer was "mentally ill," as if that somehow excused their negligence and the company's failure to secure my property. This attempt to deflect blame onto an individual’s health status is not only unprofessional, but also deeply insensitive and potentially discriminatory. It speaks volumes about the lack of accountability and integrity within this organization. I am beyond disappointed. Zales has demonstrated a complete disregard for customer service, ethical business practices, and the safe handling of valuable merchandise. I would strongly advise anyone considering purchasing jewelry to avoid Zales at all costs. My experience has been nothing short of a stressful, expensive, and ultimately heartbreaking disaster. I am still fighting to get a refund or some form of restitution for the lost ring, and the complete lack of empathy or even a sincere apology from Zales has only compounded my frustration. I will be taking my business, and recommending that everyone else do the same, elsewhere. NOT AGAIN!!

I wish I would have read reviews before!! Evidently Signet. ( whomever they are. Based wherever!!!? Have monopolized Zalez, Jared and a number of other once wonderful stores. I just received an order, not as described! The packaging is wrecked and customer service can’t even reach anyone to resolve. If this represents how they feel about their products and customers, it’s disgusting . I doubt it’s USA based ! Do not make my mistake. Go to small business jewelers that respect consumers and stand behind their products. This is an insult to anyone’s intelligence. I hope that if they are manufacturing junk out of USA, they get tariffed up the jing Jung and Americans cease spending their hard earned money on junk.

Charged me for an item I never received, didn't file my claim for an extra 2 weeks and then told me they couldn't help me after they told me almost a month after the fact to keep the packaging I was sent to them. Completely rude and unprofessional,zero help. Would never buy from them again

This company robs you blind. False advertisement on gold plated rings. This rings will fade and turn your finger a funky color in one month. Worst purchase ever made. Also this company refuses to issue refunds of any kind. They don't care about their customers and will not work with you on a refund. Save your money, DO NOT BUY FROM ZALES. THEY ARE COMMITTING FRAUD. Report them to Consumer Protection Bureau.

I ORDERED FROM THEM ON 12/14/24 NEVER RECEIVED MY PACKAGE IT WAS SPECIFIC INSTRUCTIONS TO GET SIGNATURE. THE RING WAS LEFT ON SOMEONE'S DOORSTEP. THEY TOOK A PICTURE AND CLEARLY WASN'T MY APARTMENT I LIVE ON THE SECOND FLOOR THIS WAS A 1ST FLOOR HOUSE. I EAS TOLD ON SEVERAL OCCASIONS NOT TO FILE A DISPUTE WITH MY BANK BECAUSE IT WOULD SLOW DOWN OR BLOCK MY REFUND OR RESHIPMENT. BUT THEY WERE ACTUALLY WAITING FOR THE FUNDS TO CLEAR JUST TO TELL ME TO DISPUTE WITH MY BANK OR UPS. WHEN MY CONTRACT WAS WOTH ZALES... THIS PLACE IS A JOKE AND DOESN'T VALUE CUSTOMERS OR KEEP TO THEIR POLICIES OR TERMS AND CONDITIONS. I DO NOT RECOMMEND ORDERING ANYTHING FROM HERE, MAYBE YOU'LL MAKE OUT BETTER GOING IN PERSON OR JUST GOING SOMEWHERE ELSE BECAUSE THEY'RE HORRIBLE TO CUSTOMERS IN MY HONEST OPINION.