ZalesReviews of zales.com

I recently went to my Mcdonough Georgia Zales to have my ring expected and cleaned. The staff was great as always. When I first went in the store I immediately saw the new renovations and felt extremely uncomfortable!!! The new design is really horrible!!! The feel of the store is cold and not consumer friendly. You really can't see the jewelry for sale. Not even half of the inventory. I will always have my ring inspected , but will probably never purchase from Zales again. This makes me sad, and mad 😠

I purchased a chain for my son on 06/11/25 from Zales for over $700 and it tarnished and totally changed color within a month. Zales refuses to refund or do anything about it. I specifically purchased this item from Zales thinking that they would have better quality products, but I was sadly mistaken. Their jewelry is extremely cheaply made and they turn around and sell it for a ridiculous amount of money. Then they won't do anything to help their customers. This a horrible way to treat customers. CONSUMERS PLEASE BE AWARE...DO NOT PURCHASE JEWELRY FROM ZALES!

I Visited The North Dartmouth location on Wednesday 9/24/2025... I stood looking at the watch section after walking through the store 3 different times while the 4 associates and the manager were... The manager and the 4 associates looked at me directly and NEVER acknowledged me... I was there for more than for more than 15 minutes... I knew how long I was there by looking at the MOVADO watch that I had the intention to buy... There were NO other customers in the store the whole time I wasted there... Frustrated by this experience, I walked down to the competitor's store and was treated with total RESPECT and purchased the exact watch that was in Zale's showcase for the exact SAME price... After the wonderful experience at the other store I walked back to the Zale's location where I was AGAIN NOT acknowledged...I walked over to where the manager was sitting and where the other associates and had to say "Excuse Me" the manager Finally said "Can I help you". I Showed him the Movado watch that I purchased elsewhere... Then I said: "I just bought this watch at Kay Jewelers, for $850 instead of in this place because, I was standing there for OVER 15 minutes after walking through this place and was completely ignored buy You AND your 4 associates... You all have a good night... You can IGNORE that Too" with no response by this "So Called" manager... I walked by the same store today 2 days later and stopped in front of the watch showcase for another few minutes and was AGAIN ignored by the 3 associates, that were again standing around, with NO other customers... I will NEVER walk in that store again... I can't believe that these "PEOPLE" can Ignore a potential customer or even another "HUMAN BEING" If that's the way That Zale's does business, I am DISGSTED by this company.

Totally Fake Mother F. Scammer website

I have made 2 separate online purchases only to be told they were canceled because of no inventory. The purchases were 4 weeks apart. Do not waste your time. They will send you emails/texts about clearance/sale items that they do not have. All you get is a “yea sorry about that”. No options just deal with it. Spend your money elsewhere.

I went with my sister to purchase wedding rings for her son and his wife. They were nickel plated. The rings turned colors in less than 3 weeks and the stones fell out. The purchase price was almost 4k.

If I could rate a ZERO I WOULD. Terrible Customer Service Experience at Zales I’m extremely disappointed with the service my husband and I received today at Zales. Last year, before I underwent brain surgery, my husband’s wedding ring—which we purchased from Zales—broke within the first year. While I was in the hospital, my husband went to the store and spoke with an associate, who documented the issue and gave him a receipt for the replacement process. Today, we returned to the store to complete the transaction. Upon entering, no one acknowledged us—not even a simple “hello” or “we’ll be right with you.” We waited patiently for 15–20 minutes, which was understandable since they were helping other customers. However, the overall attitude in the store was cold and unwelcoming. When one of the sales associates, Vinny, became available, he didn’t greet us or ask who was next. He just walked over with an unpleasant demeanor. I first asked about my ring, which we discussed briefly, then we moved on to my husband’s ring. We found a replacement, but when he started the transaction, something didn’t seem right. We were suddenly being charged over $200, despite having a warranty on the original ring. When I asked for clarification—simply wanting him to break down the charges—Vinny became defensive and began raising his voice at me. My husband had to step in and ask him not to yell at me, but instead of de-escalating, Vinny became even more disrespectful. It was shocking and completely unacceptable behavior from someone in customer service. This isn’t just about one rude employee. The entire atmosphere of the store was unpleasant. No warmth, no professionalism, and no sense that customers are valued. Vinny’s attitude was especially appalling—disrespectful, condescending, and aggressive. After everything, he just said “we’re done,” and walked off. Zales needs to seriously reevaluate the staff at this location. Customer service should never make people feel disrespected or like they’re an inconvenience. What was supposed to be a simple transaction turned into a stressful and disheartening experience. Something needs to change.

Purchased the lifetime warranty warranty for beautiful earrings that were flimsy at best. They broke and were taken to the Astoria store. No way they could properly fix them as they are hollow. Store manager opted to send them out for repair. They came back very poorly repaired, warped in shape and on the verge of breaking again. Manager said I could return the earrings and choose something in the store. Found 2 rings totalling slightly less them the earrings price. Nope. Has to be equal to or more. Nothing else in the store that I wanted. Brick and mortar stores have limited merchandise. I wanted a gift card to use online at my convenience. Store manager was extremely uncooperative. Reached out to Corporate on February 20, 2025. They opened a case. They spoke with store manager. Still uncooperative. Case was escalated. 2 weeks, 7 calls and multiple promises of someone getting back to me later, still no resolution. Today I was told escalations is backed up and there are many cases ahead of mine. First time I've heard that !!! Every agent I've spoken with has been nice, but nothing is getting done. How many additional calls will I need to make to get a resolution, as not one person has reached out to me? I'm doing ALL the reaching out !!! Howmuch more of my time will I need to spend and how many more weeks will it take to get the resolution I deserve for an unacceptable shoddy repair of Zales merchandise? As a customer, I don't feel I've been properly treated, and I am most certainly not being unreasonable. Why is receiving a gift card such a big deal? I'm not asking for cash back. Zales is a huge corporation. What is the issue here? Never ever again !!! This customer is out !!! DONE !!! Perhaps time for a conversation with my attorney, when such a simple resolution could be provided.