Shop Zales - America's diamond store since 1924 - for the best fine jewelry selection of rings, necklaces, earrings, bracelets, and watches.
Zales (zales.com) has 207 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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JANICE L D.
While visiting Zales in Oak Court Mall Ms.Joyce was very knowledgeable about the jewelry I was interested in. although I couldn't make up my mind as to which ring I wanted she was very patient and professional I would recommend shopping with her when visiting Zales Oak court
Sabine B.
Zales in Central Mall in Lawton, OK was amazing when Anna was the manager. Since she left, most experiences in the store were below average. I only went to get jewelry checked or repaired. Today was my 2nd experience with the new manager, Victoria, and it was simply wonderful. I went back to let her know what a huge difference she made just by talking to her during the brief encounters we had. She was professional, kind, caring, knowledgeable and simply a delight. I will take my business back to this store instead of going elsewhere. I hope you appreciate this great employee and woman. Thank you.
Lee D.
I want to compliment the sales rep at the Collierville Tn store in the Carriage mall. (James) He is an AMAZING EMPLOYEE!! I had my wedding ring repaired and what was supposed to be a two week process turned into almost two months. My ring guard was broke. James kept me very calm throughout the ordeal. He was informative and he set clear expectations even some of the news he shared concerned me. He assured me he was going to do all he could to get the issue resolved and he did. He clearly shows he loves his job and he cares about the customer. I was a customer service manager for almost 30 years. It would have been an honor to have him on my team. The end result made the wait worthwhile.
K.C. North Bay. C.
I, Hade A Exceptional Retail Experience At Zales Jewelry Located In Santa Rosa, California. I, Was Returning A Item Previously Bought Earlier, And Rosie Greeted Me, And Provided Me Expertise In Resolving My Return And Refund Quite Simple. Rosie Also Showed Me My Birthstone Rings I, Mentioned To Her About Earlier, I'm Thrilled To Say, I, Purchased The Ring, With Rosie And Staff . My Experience At Zales Was A Very Easy Going Memorable Shopping Experience. Good Customer Service At Zales Jeweler's In Santa Rosa Store. Five Stars To Rosie And Staff. From; Carolyne C. Rohnert Park. California.
Jazmine E S.
Zales the diamond store I can’t say how much I loved zales there customer service there jewelry I can’t say more wonderful things about zales. The other day I was looking for something cute not really expensive for my mother in law and The Manger Anna helped me and pointed me into one of there necklaces that they had and it was wonderful it was in my price range metal of the jewelry was good it was silver it was gorgeous mother in law loved it and wears it everyday thank you zales family my experience was wonderful
eric O.
Truly excellent customer service- had an issue with the Shipper (UPS) losing my order and Zales took ownership of the problem and handled it promptly. Customer service agents were helpful, friendly and effective. 10/10 highly recommend.
Marlon
My experience @ sales was straight do to the help of Zach. My wife loves the ring. So we all are happy thank you sir! And I will recommend everyone Zach Doxie
Natasha P.
Purchased some diamond earrings. Fell in love immediately!!
