ZalesReviews of zales.com

Great customer service from the Zales at Summit Mall.

I went to the Outlet in Queenstown MD. From the moment I walked in I was treated like a friend and given so much information about my ring. The price for my repair was very reasonable and the follow up (with before and after pictures) was amazing. It was done a week earlier than expected and my ring looked so much more beautiful. The time and care taken by Justin?? was exceptional.

I want to give a very special shoutout to the warm staff at the Zales Galleria Mall Location Henderson, NV! .. Juvy & Tracey provided more than we ever expected, full diamond analysis, historical data, etc. I have had an account with Zales for 40 years. If you want a great experience, visit Zales first, then shop the rest. I purchased a $6,000 1.97 Carat White Gold ( Cash) for my wife, she has hardly ever recieved anything like this in her life before I came along! My wife has changed, it's amazingly beautiful (crying) .. Thank You Juvy & Tracey! (This is a real testimonial from a real customer 3-9-2026)

I just wanna give the Norfolk Outlet Store a big thanks. All this goes to Dean and his staff. I’ve been dealing with Dean for around 25 years and will always bring my business his way because of his customer service as well as his advice and professionalism. The staff have also been great, love this store

We visited the Zales Store at the Arnot Mall in Horseheads, NY....we needed our rings cleaned and inspected.....the staff was wonderful; not only did they inspect and clean our rings, they also advised us what to do with a Mother's Ring that was losing gems...just a wonderful experience

Had great customer service at Zales in Mall of Louisiana in Baton Rouge La. Her name was Ruby. Very pleasant and helpful lady.

I’ve had an amazing experience with azalea. My husband and I both recently got married and got our wedding rings through sales. Perfect quality and customer service was very helpful. Much recommended.

Couldn’t be happier with my experience at the Sandusky Zales Store. Worked with the store manager Joe on a custom ring and he bent over backwards to make sure it was just what I wanted! The staff in the store ,everyone I met was kind and so helpful. Their bench Jeweler, all I can say is they are amazing ! My sapphire is a ring of my dreams ! I’ve sent friends there and they have had a great experience as well! Thank you Joe!