ZalesReviews of zales.com

I would give Zales zero stars if I could. I was led to believe I was signing up for a 0% interest promotion when I purchased my ring. The way the financing was presented left me with the clear impression that I wouldn't be paying interest, but I later found out I had been charged an enormous amount. It felt deceptive and misleading. Instead of feeling excited about buying an engagement ring, I was left feeling taken advantage of. Customers should never have to discover after the fact that a promotional financing offer didn't work the way they reasonably understood it. The terms were not explained in a way that made the risks clear, and now I'm paying the price. I will never shop at Zales again and will be warning my friends and family to stay away. If you're considering their promotional financing, read every word of the agreement and ask questions until you're absolutely certain. My experience turned what should have been one of the happiest purchases of my life into one of the most frustrating and expensive.

So frustrated with Zales for how difficult they make it to communicate with corporate customer service. If your issue is more than a simple question, you're limited to a contact form with a very small character limit, making it impossible to explain your situation properly. I asked multiple times for a corporate email address so I could provide a detailed explanation, but was told one doesn't exist. For a company that sells fine jewelry, I expected a much better customer service process. Customers should have a reasonable way to communicate when their concerns can't be summarized in a few sentences.

I ordered an item for my fiancé under the name Brian Rhea order number ending 3867. After spending near 5k for an engagement ring that I needed for tomorrow and was assured based off 2 day delivery that I would have it yesterday, I’m now being told by both Zales and UPS that the item will be delivered today but it hasn’t moved since July 18th from a ups depot in Kentucky. Both Zales and UPS has no remorse/ regard for this problem and pretty much told me oh well and to file a report which can’t be done until tomorrow. Well the engagement party is tonight. Very disappointed with the care and the help I am receiving from a company I chose to share a life moment with.

I purchased a protection plan approximately two weeks ago and attempted to return/cancel it within what I believed to be the allowable period. After being unable to resolve the issue through customer service, I contacted the Better Business Bureau and was instructed to visit the store directly. I subsequently went to the store in person, but my request was again denied. Despite following the directions provided by customer service and making multiple good-faith efforts to resolve the matter, I have been unable to obtain a refund. As a result, I am now reviewing my options through small claims court and seeking reimbursement of the protection plan purchase price.

I would give zero stars if I could. I ordered a ring online with help from the chat. A shipping label was created on June 8th with an anticipated delivery date of June 17th. On June 17th the status had not changed. I talked to 3 different people and each time was told they woukd investigate. I was leaving for the Philippines on June 26th and stressed to them I needed it before I left. No one ever got back to me but the item finally shipped on June 20th. Fortunately, it was delivered on June 23. Too close for comfort for me. As of this writing I have not been given a believable explanation as to why it took 12 days between when the label was created and the item actually shipped. On one of the occasions when I spoke with them, I asked to cancel the order but they said it was too late. Very poor customer service. Shoukd have gone elsewhere.

Zales lost my jewelry, Manager would not return my calls, they refused to provide me with the District Manager's contact info, Corporate did not call me back as I was told, refused to give me my money back and trying to get a replacement has been a nightmare. Will never shop there again!

Not just this time but every time I went, I bought well. My fiancé bought me an anklet. It broke within two weeks. He bought me another anklet. It broke within a month. I felt so bad that I bought one to replace the two he bought that one broke one of the stores where I live was nice enough to exchange it for a bracelet which Brooke I have been in touch with corporate I have been in touch with Customer Service. They made some type of ticket that they were supposed to look into and I never heard anything back so I called yesterday and pretty much the ending story is I’m paying a bill for four products that I don’t have. I will never buy anything from Zales again and I will make sure that anybody I know doesn’t buy anything from Zales again their Customer Service is not that great in their jewelry is not what they say it is. I took the bracelet to have it repaired and they said it wasn’t even 14 karat gold that it was 10 karat recycle gold. I’m very disappointed. and I told customer client services yesterday and I would make sure that this was on any avenue that I could put it on.

I brought my wedding rings to Zales to have them soldered together into a single set. The rings were sent out for repair, but my rings were lost during the process. These rings had significant sentimental value and can never truly be replaced. The most frustrating part was the lack of communication and updates. I had to repeatedly follow up to get information, and the only response I received was an apology. While mistakes can happen, I expected better customer service and a more proactive effort to resolve the situation. Unfortunately, based on my experience, I cannot recommend Zales to friends or family.