ZalesReviews of zales.com

Bought a ring and necklace online in May for mother's day. They took my money with a quickness but said my my stuff wouldn't ship till June 24. That day has come and gone and I still don't have my items. If I could give zero stars I would and customer service sucks.

1st time buying anything from there and it will be our last. My husband bought my ring and set up for delayed interest program and it was auto set up to take out of our account every month. According to them, the program ended 4 days before the auto draft and we were charged an additional $1,300 during COVID. Customer service was useless. TAKE YOUR BUSINESS ELSEWHERE

I ordered a wedding band. It was supposed to have come personalized it came not personalized. I asked them about how to correct it. They said I would have to return the wrong ring process the return and them ship the personalized ring. I’m getting married in 3 weeks. They were EXTREMELY rude to me. I told them it is their mistake not mine. Could they please send the correct ring and I will ship the wrong ring back and email the supervisor the tracking info. She told me I can’t expect to receive something for nothing. I never asked for a refund I simply asked them to correct their mistake. I was then told I could drive to the closest Zales and send it off and maybe it would be back in time. That’s 2.5 hours away. I will NEVER use Zales again

Worst customer service ever. Really they lie to you and then sit there and say sorry. And that’s it. No help ever there is nothing they can do they are absolutely useless

If I could give a lower rating I would. I placed an order online, and was under the impression that I received free 2 day shipping and would not be charged until it shipped. I was charged the following day (03/06) and when I contacted customer service I was told I would not receive my item until 03/19. This is two areas in which they failed me in customer service and provided false information. Additionally when submitting a "cancellation request" I was told it could take up to 2 days for the request to be reviewed/submitted, then another 10+ days for processing and a refund to be issued. Then I needed to contact my bank. I was also informed that I would not receive any confirmation email or documentation, until my request was processed. This is the most unpleasant and misleading service I have ever received. I strongly advised you to take your business elsewhere as this company is all about misleading and false information.

Zale's makes claims with promotions online and via email. However the "coupons" and "special discount offers" do not transfer or make connection with purchasing sites. When one tries to communicate with the company about the problem, one's messages go into a black hole -- no response, no action. Evidently nobody at Zale's cares at all (about anything related to their business conduct). Let's go find a jeweler that gives true, personal service.

Bought a diamond and emerald ring on Oct 31st at Zales, on Dec 30th ( two months later) after about 15 times wearing the ring, I noticed one emerald had fallen out. Clearly, poor workmanship. Zales ignored my email and the hour I spent trying to “chat” online with one of their customer service agents was extremely frustrating. She refused to give me a working email address - apparently they “turn their email off over the holidays”?!! I still am not sure whether they will fix the ring/replace the stone for free! Agent wrote, “If there is no warranty or updated inspections that needed to be done there would be no coverage on your item.” She had a copy of the receipt- surely she’d know what warranty I had? If a ring doesn’t even stay together for two months, surely they should repair it for free? She would not directly answer my questions and came out with, “ As per the warranty you do not have none ( sic) since the Diamond Bond is voided.” Like, what does that even mean????? I will NEVER again buy jewelry from them. Terrible customer service.

Never had an experience like what I had with this Jewlry store, I bought a ring which cost $1407.00, in cash and after 10 days I returned the ring, after 3 wks I received a refund check which when I deposit it in same bank as the check is the bank hold the check coz they told me it was a fraud check... I went so many times in the store also called their head office and yet it's been 3 months and my money never came they told me when I went on the first week of September that I would receive the check in 3 weeks, and the check never came it's been 2 months and when I went back to them last week they said it was sent in the mail on October the 2oth 2019, but until now I badly needed that check and still no trace in the mail... If I could give them a zero rating...I will give it to them...this company can't be trusted with their words...they keep on telling me lies....