ZalesReviews of zales.com

My original wedding ring lost a bunch of diamonds less than a year of having it. When I took it in to get it fixed, they said they can’t fix it so I would have to upgrade it. After THREE months of my new wedding ring, the main diamond fell out! They originally said it would take 2 weeks to fix. Then it went to 4-6 weeks. Now they say it will take 6-8 weeks. I asked what my options were if this keeps happening, and all they can do is just have me keep upgrading my ring!!!! They are trash quality and they don’t care about making things right! All they want is money!!!!

So the ad on 12/17 read "order in next 13hrs and receive on 12/23 with expedited 2-3 day delivery". Order was placed but the est delivery was 12/31. Well that must be a misprint-my thoughts. Today is the day, not here! I will be out of town on 12/31 and someone 'must sign'. I guess they can keep it or if I sign, will be immediately returned. January is NOT a holiday. For $3000, you would think they could get it right.

Terrible service, useless employees, terrible quality. The fact that companies still exist like this saddens me. When they say "Free 2-Day Shipping", what they really mean is "In a month we might send you a cheap item, and until then, good luck". But hey, at least they'll charge you quick... stay away.

IF I COULD GIVE THEM A ZERO I WOULD THEY RIPE YOU OFF WITH THEIR CHEAP DIAMONDS YOU CANT EVEN GET 20 at the pawnshop AND YOUR BILL NEVER DECREASES NO MATTER HOW MUCH YOU PAY. TRUST ME STAY FAR AWAY FROM ZALES, ITS NOT WORTHA DOLLAR

Overpriced jewelry and horrible customer service. At least they are selling real jewelry but you can find better prices elsewhere.

It won’t let me give them no stars or else that would be my rating. Purchased a ring from the website. Read the fine print and felt ok about my purchase. A few days later it arrived and they sent me the incorrect ring. I immediately called customer service and was placed on hold numerous times. I simply want the correct ring sent to me. They told me that I could either drive 8 hours away to a store and return the ring in person and then wait 5-7 days for a refund or I could return the ring by mail and wait 30 days. I asked if I could have them ship the ring to the store and exchange it there. I was told no because I can’t exchange an online purchase. This is 100 percent Zales error and they are unwilling to make it right. I understand if I simply didn’t like the ring and wanted to return it. That is NOT the case. They did not send me what I purchased. This is their mistake. I asked to talk to a supervisor and was told they could put in a ticket and one would call me in 24-48 hours. Guess what, it has been 4 full business days and no call. Basically Zales is holding my money hostage and earning interest on it while I have already mailed back their ring. I would have gotten the same customer service if I had a conversation with a potato in my kitchen. Never again.

I spoke with a very unprofessional girl name Danielle extension number 356781 to say the least , calling her a Woman would be an over statement. She was very rude and tried to Insinuate that I was lying about trying to make a purchase and her reason being was that she can see the items in my cart from July 30th with a total of $4337 , however that was a lie because if she could see the cart from July 30th at the time I tried to submit the purchase it would have been $424 dollars less. So she was just lying and didn’t have enough common sense as to how to lie . I told her she wasn’t telling the truth and to use her thinker and because she was as caught in a lie she got upset , Then when I asked to speak to a manager she refused and hung up on me. I then called back and got a very nice woman who shouldn’t be answering phones at all and since he’s calls are recorded they should definitely listen into it because her stutter problem was so bad we can barely communicate to then be transferred to a supervisor by the name of Heather who coughed every couple of seconds though she wasn’t unpleasant to speak to I just believe she could’ve stayed home with such a cough especially in this time with Covid Due to the poor quality customer service skills I will no longer be a customer of Zales which is unfortunate because my husband and I have purchased several things there including my first wedding ring and was looking to help my son purchase his first wedding set

I ordered a ring from Zales for my daughter's sixteenth birthday. The arrival date was for after her birthday, so I called customer service to find out the cancelation policy. I was told I could cancel anytime up until the item shipped. The next day, I went to cancel the item, which had NOT shipped yet, and was told that my cancelation had to be approved. It was not guaranteed. When I stated that I was told otherwise the day before, I got an empty apology and a link to their return policy. Horrible customer service. I'll never go there again.