ZalesReviews of zales.com

long wait times

I bought an ring at Zales on December 26 , on January 6 it says it was delivered I never received my ring, when I contact Zales they said to give them 14 business days they will get back to me . 14 days has pass they never get back with me every time I call they are saying give it couple more days you will get your refund back until a month has pass by I call Zales again then they said they can not give me my refund or back . They said I have to contact ups , they didn’t help me at all I had to contact my bank to get my refund back , I think Zales never send the ring because there was no trace signature confirmation or anything, I never shop there again an I don’t anyone should too.

Mother's ring we bought my mother in law for Christmas fell apart within a week. Clerk at the store told me that I needed to open the case and tell them to note in the file that when I reorder I want it at the price I paid, not the current rate. I did that, but turns out neither Hope at the call center, nor the clerks at the Wyomissing location put the note in the file. When I contacted them to reorder, they wanted to charge me full price for the ring. The ring fell apart in 1 week, why would I want to pay more for a second one!!

Fargo, ND Branch We did upgrade for my husband’s ring during Thanksgiving Sale. The ring he likes was not on sale in their store but we bought it anyway and traded in his old ring because he really likes it. So they took his old ring and will send the new ring for size adjustment. But the next day we were checking online and the exact ring is on sale for 50% off and also available in his size. We called their store to cancel the trade in and we want our old ring back and will purchase the ring at 50% off. We were told they need their manager to cancel it and we were advised just to purchase the ring online. So we did. SA also advised us to call again the next day when the manager is available. Now It’s been 6 days since we started calling to get our transaction canceled but nothing has been done. To add to our frustration they put 2 charges for that 1 transaction that are now sitting in my credit card. How ridiculous that a manager cannot cancel a transaction and needs another manager to do it. And every time we call they will just took my number and promise to call back but never did. So now I have 2 charges in my credit for a ring that we didn’t have and they also have our old ring. What a big BS!!!! Update: 12/4 Manager Isaac called and said will talk to the corporate. Update: 12/21 Isaac the manager has accomplished NOTHING since the day he reached out. Just promising he will follow up but nothing! It’s been more than 3 weeks but still the charges are on and now reflected on the statement!!!! Please just take your business elsewhere because seriously customer service with Zales Fargo is very poor!

Please do not choose Zales as the jewelry store if you are in need! You better off going to Kohls being that the quality is the same. Zales is just an all around scam that takes advantage of people with bad credit. They will approve you for what seems like a high amount, but really that is because their jewelry is of low quality and marked up sky high. I purchased a Boliva Watch for $600+ with tax, then for the same one for $175 at a department store. Plus they hit you with a 24% APR on top of the over priced garbage jewelry so you will only damage your credit more when you realize the principle amount of the loan never decreases and goes solely to the interest. You will be in collections before 6 months. Go to a REAL JEWELRY STORE! AND "KAY" ISNT IT EITHER, THEY ARE THE SAME!

Ordered a maleficent necklace, paid for said necklace, "estimated pickup" date was 10 days ago... no updates or information or ideas of how to get my paid for product... I just get told to wait 5 days and call back... the birthday for which this is an intended present is now just a few days off...this is crazy..

I bought a ring for my wife and it was on a promo no interest for 18 months if paid off by Aug 26,2021 so we have been paying double payments to get it paid off before that date to avoid the interest. I had the account paid down to 225 dollars and got covid and with all that going on i missed setting that payment up because i was in the hospital by 10 days even though i made a payment of 225 on Aug 13 and only owed 225 to pay it off they refused to waive the interest so now they are charging me 1250.00 dollars in interest and refuse to waive it!! i WILL NEVER BUY ANYTHING FROM ZALES AGAIN AND I AM CLOSING OUT MY ACCOUNT AND SO IS MY WIFE! WE WILL BE GOING TO KAY JEWELERS FROM NOW ON FOR ANY JEWELRY IN THE FUTURE. THAT IS SO HEARTLESS AND

I went into a zales store in the mall and the staff were very rude and just wanted to make a quick sale. They couldn't answer my questions about the quality of the diamonds they used and if they were natural or Lab Grown.