ZalesReviews of zales.com

I placed an order on February 4th 2023 with Zales. It advertised expedited of 2-4 days. So I placed the order based on that believing it would easily be in by the February 12th which was 8 days away. Twice the amount of time stated for shipping. When I received the confirmation email it had February 14th as the latest days to arrive. I went ahead and let it be thinking that’s the latest so surely it will be here by the 12th. February 10th six days later I received email stating my order had just now been processed and was being prepared for shipping. I contacted Zales immediately and asked why such a delay with processing. They stated the item was a special item not in store so it took longer. I asked where that information was made available for the customer so they knew delay in shipping would be imminent. They responded by saying the information was not available for customer. I told them I needed it by the 12th really and they informed me that the delivery date given was the 14th. I said that was already and they should have made that processing info available to customers. They said they gave a February 14 delivery deadline and it would be delivered then. Very rude and then ended chat before I could say anything. I contacted again and was refused information on corporate office or upper management contact information. I felt I had no choice but to wait. The item did not arrive until the 15th. I contacted them again informed them. They said UPS was at fault. I stated shipping with them was Zales choice snd they were responsible for fulfilling the transaction. They said I could call UPS but there was nothing they would do. I asked again for corporate contact and was informed there is no corporate office contact. They would not even reimburse me for shipping. They then ended chat without me even being finished. This is unacceptable business being didn’t. I was guaranteed a date and they did not fulfill there contract.

DO NOT ORDER FROM ZALES! SO I'M GETTING MARRIED 1/27/23, I ORDERED MY FIANCÉ A RIND 12/22/22 EXPECTED DELIVERY 1/6/23 I RCV'D MY PACKAGE OPENED IT TO MY SURPRISE SOMEONE ELSES RING I CALLED ZALES RIGHT AWAY, THEY STARTED A CASE, THAT CAN TAKE UP TO 14 BDS I STARTED TO PANICK AND CALLED ZALES LOCATED IN PLAINFIELD,IN AFTER FIANCÉ LEFT MOTHERS FUNERAL, IM THINKING OK THIS WILL GET CORRECTED WHEN I GO TO THE STORE , AFTER SITTING THERE AFTER 30 MINS. TOO MY SURPRISE THEY COULDNT HELP ME TOLD ME HOLD ON TO SOMEONE ELSES RING I TOOK IT UPON MYSELF TO LOCATE THE INDIVIDUAL BY NAME AND LOCATION TO INFORM THAT I HAD HIS RING AND HE WAS UNAWARE OF THE mess UP AND WAS PLANNING TO PROPOSE TO HIS GIRLFRIEND.....KEEP IN MIND BY NOW ITS 1/10/23 HE GOES TO PICKUP RING GUESS WHAT THEY DONT HAVE IT 1/11/23 HE CALLS ME AND INFORM ME THAT THE STORE IN MN HAS MY RING CLERK CALLED ME FROM MN TOLD ME SHE'LL HAVE MY RING NEXT DAY AIR, I AGREED TO DROP HIS OFF AT A ZALES LOCATION THE PROBLEM I HAVE IS NOONE HAS CALLED ME ABOUT MY CASE, ZALES FAILED TO INFORM THE CUSTOMER AWARE OF THE MESS UP, ZALES MESSED UP THE GUY PROPOSAL HE HAD TO TELL HIS NOW FIANCÉ....I WANT A REFUND REALLY BUT DONT WANT TO GO THROUGH THE HASSLE...AND HOPE THEY CAN OFFER THIS GUY SOMETHING FOR THEY'RE SCREW UP IF YOURE READING THIS PLS CONSIDER KAYS OR

I order two sets of earrings for my mother for Christmas expecting to receive them shortly after Christmas never received the earrings one set of earrings was delivered to Illinois I live in Ohio the other side of earrings are still supposedly due to be mailed off but they said they were mailed out also nothing has been corrected they have not issued me a refund and nor have they fixed my situation I am furious

We have been shopping at Zales for years and have never been treated so poorly as today when we were there to get a repair on a previous purchase. A salesperson by the name of Quynh accused us of stealing the necklace, we were there to have repaired because I did not have my receipt, from a year ago. I asked her if she could call customer service to get the information. She said, “no but you can.” I did call customer service then she did not believe customer service and said that I was fraudulently was giving her the wrong diamond numbers! Customer service had to then call the store directly and ask for Quynh. She still treated us like thieves and never apologized. We were a complete inconvenience and liars to her. I am completely appalled at this customer service after we purchase the warranty on the necklace a year ago, proved it to her, still she treated us like thieves! She never gave an apology or anything. This is absolutely unacceptable behavior from any employee!

Ordered a mothers ring on nov 29 for my daughter in-law for Christmas. they gave Dec 23 for delivery.. it still shows it hasent shipped. Customer services says 7-10 days before anyone will contact me. This is the poorest of customer service. Who knows what their excuse is going to be. Wont be buying from Zales ever again.

Ordered a ring for my wife on the 13th of December it's the 27th and it's not arrived so now my wife has to wait for her Christmas gift. Awful experience.

If I could go lower than one star, I would. Item was never delivered and Zales costumer service doesn't even take the time of day to listen to concerns. We are out our money and never had our item delivered. Terrible service and would NOT recommend.

I ordered a pendant for my daughter engraved with the names of her three children. Upon inspecting the item, I realize the engraved names were not visible without a magnifying glass. I will never spend another dime on this company unless they reach out to correct this deceptive practice!