ZalesReviews of zales.com

They change delivery date 24 hours after purchase. Then they will not accept cancellation even though item is on a 3 week back order They claim 60 minutes after purchase. So, they don't care if you get the engagement ring or not. Terrible, terrible customer service!

I DO NOT recommend ordering from them! My entire purchasing process was an absolute nightmare!! Their website was “messed up” and kept showing FREE shipping all the way up until it actually charged my card! Like on the order page it still displayed FREE SHIPPING and had 0.00 as shipping total. I contacted CS who informed me that that was incorrect and basically too bad so sad. They charge your card but don’t place a hold on the amount until the item ships which again THEY DO NOT TELL YOU causing the money to go back into my account but also causing my checkings and savings accounts to get messed up! I have a very strict savings schedule and account for every dollar. I will NEVER EVER ORDER FROM THEM AGAIN!

Zales is a nightmare to work with. They also hide bad reviews. I saw this beautiful snowflake ring (the photo shows a bridal set but they don't tell you it's only the engagement ring, that was fine though, I bought both.) I purchased it with the money straight up, no credit, and they waited a week before abruptly cancelling it. I had contacted my bank prior to this to tell them I was making a big purchase and they said it was no problem... Anyway, I contacted Zales and they told me my bank cancelled it, which was a lie, I contacted my bank again and they were confused saying the transaction was cancelled by Zales without an explanation. So... Zales was pointing at my bank while my bank was pointing at Zales. Cool. Anyway, I tried buying it again (which I should've just went with Etsy) and they waited even longer, so I just figured it was cancelled again. I decided to go with Kay and on the same day Zales decided to ship out the engagement part of the ring, cool! I got it and it was very pretty, snags in things but that was to be expected. The second one just arrived today and it's the cheapest piece of junk I've seen. It has a giant "made in China" sticker (we can tell Zales.) Want ti know the best part? It doesn't even fit together. It's supposed to be a bridal set but it doesn't fit together at all and look like crap. The wedding band is incredibly thin and cheap, so I basically spent nearly $4k on a piece of junk I could've gotten from a ¢25 machine at a grocery store. I don't recommend them. I wrote a review and they hid it, along with anything under 3 stars.

I received a ring from Zales as a gift. After less than 18 months, the setting fell out. Zales will not repair my ring unless I pay for the labor and the replacement stone. I checked their extended warranties and lifetime protection plans. None of them cover the cost of replacement stones and only the lifetime protection plan will cover the replacement cost of diamonds. So now I have an ugly frame for a ring and I will have to fork over even more money, on top of my giftor's purchase price, to have something that I would wear. Make no mistake, Zales---and Kay's by extension as a sister company---*will* not stand behind the products they sell, unless you are willing to fork over even more money for an extended warrantee that covers nothing more than the bench fee of their repair service. And don't forget, any piece of jewelry that you might wish to sell, will bring only a fraction of the original purchase price... maybe 25% at best.

I got a sapphire bridal set for my fiance as her engagement ring and wedding band. In less than 4 months it's been in for repairs FIVE times because the band broke and stones fall out CONSTANTLY. We were given all the excuses, don't wear it to work, desk jobs are the hardest on rings, don't wear it to bed, don't wear it in the shower, etc. So when CAN she wear it?! Wedding rings are made to be worn! After weeks of screwing around with corporate customer service, I finally hear back from someone saying they'll replace it with a "more durable" ring made of gold because silver "doesn't hold up" (what?!?!) So we go to the Appleton, WI store and spoke with the manager, Kayla, who was VERY nice and said they'd figure something out but she has to speak with corporate and they were closed already. I get a call the next day and they're giving me back what i paid for my ring, but offering me a whopping 25% off a new ring AND I have to buy ANOTHER protection plan! I know the markup on jewelry and I'll be DAMNED if I'm giving them any more of my money knowing they're jewelry is this unstable! I got the ring because I can't afford anything super fancy right now and this is the style she wanted, but to get something similar made of white gold it would be an ADDITIONAL $625 AFTER my supposed "savings"! HELL NO! I'm going to make sure EVERYONE knows about this, including all of my social media following. They did NOT make this right, especially considering they've had the ring for repairs more than my poor future wife has been able to wear it! DON'T BUY THEIR JEWELRY AND DONT BUY FROM ZALES!

My husband purchase my engagement ring from zales in 2001. I have had it repaired a few times out of pocket because warranty is only for diamond replacement as long as you get it cleaned ever six months. I had done this until COVID when store was closed. Took ring to get prong fixed and was informed that diamond was chipped and to repair ring it would cost around $800 since I had to buy a $400 diamond. I offered to sell the other 4 diamond to them and was told they don’t buy back but I could trade up (which is really a trade down unless you want to spend several thousand more). Also asked to fix prong with out replacing diamond and the said they could not repair without replacing diamond. Called customer service to see if they would replace diamond and they refused bubbled it up to supervisor and zales would not stand behind ring. seems to me the diamond warranty is a gimmick because if you don’t go every 6 months for inspection the warranty is not valid. Who doesn’t forget a cleaning now and then. So you may want to look at companies that don’t require a cleaning to keep warranty valid. I do not recommend zales.

So, I dropped my gold necklace off for repair 12/08/22 and was told it would be ready for pick up in about to weeks and that I would receive a call and an email which I never received either. I waited about a month and a half called back they advised it still was not back yet and they would reach out to me. Fast forward I called about a week ago inquiring about the necklace they said it was ready. I went today to pick it up and the female was on a video call for about 10 minutes another rep came over. I explained I came to pick up my necklace. They then took it out the pack took pics and tried to just hand it to me, I asked for a box. I kept looking at the necklace because it looked dull and kind of long. I get home later and just happen to try the necklace on and the necklace was so long it was hid deep down between my breast. This is Not even my necklace. I'm livid right now! It looks like cheap gold! Hopefully this was some type of mistake but I really feel otherwise after reading these reviews. Going back tomorrow and will update the outcome.

My experience in store was good, the representative was very pleasant and helpful. Now to the bad part, we cleared the account on or before the due date in Oct 2022. The automated system said $225 balance, we paid it in full. I called back the automated system in November just to be sure it was cleared because I didn’t get a statement and it said I owed $4.13. I said ok, and paid it in full. Only for us to be receiving calls in March of 2023 saying that our account is outstanding and has been referred to collections. I’m like ‘what!!!’, because I know we paid it off. We called Zales customer service only for the csr and his supervisor to tell us that the balance provided by the automated system is not accurate because it does y provide us with the residual interest accrued up to that date. So basically what they’re saying at Zales is that their system doesn’t provide you with the accurate balance so if you use the automated system and think you’re finished paying, think again, because accrued residual interest will be added to your account each month after that, plus late fees. And this additional $4.13 accrued interest that we didn’t know of, grew to $44 before they reached out to us, and in turn affects our credit, all because their system doesn’t provide accurate information , which I think is just plain robbery. Shoppers, be careful of Zales, we definitely won’t be buying anything else there. So I made the payment of $44 today, and I ask ‘does this clear my account’, he’s like ‘no it doesnt… on the 20th, accrued residual interest of about $2 will be added to your account again….. it’s in your terms and conditions’. According to the supervisor, the only way you can ensure your balance is paid off is not to depend on the automated system or their online website, (which they push you to use), but you have to wait on the phone to speak with someone who can calculate accrued residual interest and let u know.