Yves RocherReviews of yvesrocherusa.com

The customer service was outstanding! Taylor was able to address my questions about the shipment rapidly and pleasantly

The worst customer service I've ever experienced. I didn't receive my product, and the customer service team didn't refund me or resend the order. They asked for more money, and when I refused, they said they'd talk to their team and follow up. It's been a month now, and I've had no response. It's clear they're not interested in helping me. Be aware when dealing with this company.

This used to be a good company but the US division was sold off and is now awful. They will email you discount codes but then not accept them (the next day!). Then when you do place an order, they overcharge your credit card and there are no humans to speak with to correct the issue. I had to argue through my credit card. Stay away.

This company is a total scam! I fell victim to an Instagram influencer. When I received the product I could not use it because the smell was so strong. It was a 21 day trial. For over a week now I have been messaging them and I keep being told that they are sending me a shipping label and to be patient. I’ve reached out through social media and have gotten no messages returned. I’m now calling my bank and reporting them as fraud. It’s been one week since I’ve had the products and I only have 21 days to return it. I’m happy to return it. All. There are two addresses on the invoice. I’ll be calling my bank in the morning and filing a claim because they have my credit card information and will charge my card yet. Their return policy states I have 21 days they just will not get back to me to tell me where to ship it. Horrible company zero customer service whatsoever. And I plan on messaging the Instagram influencer who obviously has a brand deal with them and she’s advertising their products

Tried to cancel an order within half hour of making it but got nowhere calling them. They said they couldn't cancel and issued me a return label. They've had the return for two weeks and I haven't heard a word that they even got it. Sneaky charges that you don't see till the confirmation email, not happy.

Yves Rocher is a little secret my sister shared with me and I am now spreading the word to all my friends and daughters! I have red color treated hair and the raspberry vinegar hair line is amazing!! The rinse is perfect for getting the soap residue and hard water out and the product itself leaves my hair smooth, shiny and perfectly clean! I love it and will not go back to anything else ! I use the under eye cream also which is lovely and helps with little lines.

False advertisement. Was charged full price on the 21 day try before you buy program

I mistakenly ordered free samples, and then it turned out that you have to pay more than $ 100 for them!!! I wrote to them that I wanted to return the order, they answered that they would send me a special label for the return. 3 weeks have passed, but no one has sent anything. And yesterday I received a message that money for this order will be withdrawn from my account because according to the terms of the return, I did not do this in 21 days!!!! They deliberately dragged out time so that I could not return anything! This company is liars and scammers, never deal with them!!!!