YuMOVE USReviews of yumove.com

Response from YuMOVE USMar 28, 2023

Hi Amy, thank you for your review. In your email from March 15th, you asked us to stop the order from processsing any further and we did, but we have no email of you asking for us to cancel your subscription. However, I have gone ahead and cancelled that for you. If there is anything else we can do for you, please let us know. Kind regards, Dianivette

Response from YuMOVE USMar 13, 2023

Hi Robert, I looked into your account and it appears that you made 2 purchases within a couple of days for the same product. I've gone ahead and cancelled and refunded one, and a member of our Customer Care team will be in touch shortly to answer any questions you may have. Kind regards, Chelsea

Response from YuMOVE USMar 2, 2023

Hi Rose, thank you for your review. I apologize for this inconvenience as our warehouse is having technical difficulties which has disallowed them from automatically adding shipping information. I can assure you your package was shipped on February 27th, 2023 and is en route to your listed address. A Customer Care Team member will be in touch shortly with all of your tracking information. Kind regards, Dianivette

Response from YuMOVE USMar 2, 2023

Hi Liz, thank you for your review and I apologize for this inconvenience. I can confirm that you were able to order 1 of the $10 trial packs. Unfortunately, our system automatically cancelled your next 2 orders as our policy is one sample per household. A member of our Customer Care Team will be in touch shortly. Kind regards, Dianivette

Response from YuMOVE USFeb 28, 2023

Hi Gary, thanks for your review. Our Customer Care team has already responded to each of your 4 emails that you left this morning, and left a voicemail for you to call us back regarding this issue. We take pride in knowing that we are always available to assist customers within a timely manner. I believe the issue with your account was that you created two accounts under separate email addresses, so while we did cancel the one you requested us to cancel, we were unaware of the second account. We look forward to your call back so we can get this sorted once and for all! Kind regards, Chelsea

Response from YuMOVE USJan 19, 2023

Hi Sherry, thank you for your review. I am sorry to hear that your dog's did not enjoy the taste of YuMOVE! I have processed the refund for your order as requested and a member of our Customer Care Team will be in touch with you later today. Kind regards, Dianivette

Response from YuMOVE USJan 17, 2023

Hi Jace, thanks for your review. I can confirm that your order was shipped on Jan 6 and is en route to your listed address. One of our helpful Customer Care team members will give you a call today to walk you through any questions you may have. Kind regards, Chelsea

Response from YuMOVE USJan 11, 2023

Hi Gregory, thank you for your review. Unfortunately, our system automatically sends an email asking you to review, which we're unable to stop once an order has been placed. Please reach out to our Customer Care Team with any questions. Kind regards, Dianivette