YuMOVE US Reviews | Read Customer Reviews of yumove.com

YuMOVE USReviews of yumove.com

4.62,847 reviews
Pet Stores
8390 Champions Gate Blvd, Four Corners, Florida

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YuMOVE US

About YuMOVE US

At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!

YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: yumove.com
Website: yumove.com
Category: Pet Stores
Location: Four Corners, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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YuMOVE US reviews

Showing 133 reviews with 1 star · Clear filters

Scott S.
Jun 29, 2023
Poor Order Experience
Order placed 6/17/23. It took them 3 days to ship, they used DHL, the order has been stuck in SLC since 6/25, it's now 6/29 and I've still not received delivery. Also, there is no way to cancel a subscription without calling their customer service number. If you want products from this company and a modern e-commerce experience, order from Amazon.
Response from YuMOVE USJun 29, 2023
Hi Scott, thanks for your review and I'm disappointed to learn about your delivery experience. Since your order was placed on a Saturday it was not processed until we were open on Monday and shipped out Tuesday, however, I can see that your delivery time has exceeded our time frame for a typical delivery and a Pet Care Consultant will be reaching out shortly to address this issue with you. Please bear in mind that our PLUS+ product is not available on Amazon, and we strive to offer great customer service as well as delivery times, so I will take this info back to our shipping partners. Again, I do apologize for this delay and you'll be getting a call from us soon! Kind regards, Chelsea
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Brandi
Jun 28, 2023
Cancellation didn't stick
I cancelled my order a couple months ago and it appears that instead, they just paused it. So now i am getting an order that i do not want or need.
Response from YuMOVE USJun 28, 2023
Hi Brandi, after checking we have no record of you reaching out to cancel your subscription with us. Not to worry! We did reply to your email this morning letting you know that we cancelled your subscription, and no further payments will be taken. A Pet Care Consultant will be in touch shortly! Kind regards, Dianivette
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Linda L.
Jun 26, 2023
s placed on…6-12-23
My order and subscription was placed on June 12. I have still not received my order (June 26)!
Response from YuMOVE USJun 27, 2023
Hi Linda, thanks for your review. We actually reached out to you by email yesterday regarding your order but I'm happy to address it here as well. We have sent you a free of charge replacement for your order that had been processed. We are so sorry that delivery has taken longer than usual. A Pet Care Consultant will be in touch shortly! Kind regards, Dianivette
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Charles R.
Jun 13, 2023
It’s been 10 days and I still don’t…
It’s been 10 days and I still don’t have my product. This company is very slow to ship and the shipping method is also slow. I have yet to receive an order in a timely manner. The product is great…if you can get it
Response from YuMOVE USJun 13, 2023
Hi Charles, thanks for your review and I'm sorry to hear that you're disappointed in our shipping time. To confirm, we guarantee delivery within 5-7 business days. Since you placed your order on a Saturday this automatically does not have your order processing until the following Monday, the first business day. I can see that your order is out for delivery today which is day 7 of our shipping timeline and right on track! A Pet Care Consultant will reach out to you shortly to ensure there isn't anything else we can assist you with. -Chelsea
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H. S.
May 1, 2023
did not help my dog at all
I have seen no difference at all in my Labrador's arthritis. I received no warning before my credit card was recharged, and it's very difficult to cancel.
Response from YuMOVE USMay 1, 2023
Hello, I am so sorry to hear that you have not noticed a difference in your dog. However, your dog may benefit more from our higher level of strength supplement, called the YuMOVE PLUS+ Extra Strength! A Pet Care Consultant will be in touch shortly. Kind regards, Dianivette
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Mike S.
Apr 21, 2023
Just didn't work for us
Received ok no issues, Dog does like the pills and takes them just fine. This product did not work for our dog, we tried the 6 per day and it just didn't get him to be more mobile. Thanks for trying tho
Response from YuMOVE USApr 24, 2023
Hi Mike, I am sorry to hear that you believe you have not noticed a difference in your dog since starting them on YuMOVE. Feel free to give us a call with any questions! Kind regards, Dianivette
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Anita M.
Apr 7, 2023
I sent an email requesting access to my…
I sent an email requesting access to my account. And then I received an email thanking me for my order that I placed today. I did NOT order anything today
Response from YuMOVE USApr 7, 2023
Hi Anita, thanks for your review. We ask that you please allow one full business day to respond to all emails as sometimes things can get busy for us! We do apologize for any delay. I can also see that you did create a subscription with us when you signed up which is why another order has processed for you. A helpful Pet Care Consultant will be in touch with you shortly to fully assist you in this matter. Kind regards, Chelsea
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Nikki W.
Mar 31, 2023
Ordered 5 days ago
Ordered 5 days ago. No shipment confirmation sent. When I called, I always got voice mail and asked me to leave a message. Feels like a scam.
Response from YuMOVE USMar 31, 2023
Hi Nikki, thank you for your review. No scam here! I can confirm that your order is en route to you via USPS. A Customer Care Team member has reached out to you via email with your tracking information. Feel free to contact our Customer Care Team at (844)901-2099 with any other questions, our business hours are M-F 9a-6p EST and if you leave a voicemail we'll always be happy to get back to you by the next business day. Kind regards, Dianivette
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