YuMOVE USReviews of yumove.com

Response from YuMOVE USMar 15, 2022

Hi Sandra, Thank you for sharing your feedback. I am sorry to hear you are having difficulty feeding your pooch the YuMOVE One-A-Day, have you tried crumbling them into smaller pieces and adding to their daily food? If so, we would recommend the tablets, these are much easier to disguise. Please feel free to contact us email ([email protected]), so that we can discuss this further. Kind regards, Louisa

Response from YuMOVE USOct 7, 2021

Hello Lynn, Thank you for getting in touch. I can confirm that we did reply to your email on 9/22/2021. Apologies if it was not received. Would you mind checking your junk/spam folders? After checking, I can see that you have previously ordered YuMOVE One-A-Day (large, chew, dark coloured). Please see the following link for these - https://yumove.com/collections/dog-health/products/yumove-joint-health-supplement-one-a-day In case of help, have you tried crushing the tablets type and mixing them with something favorite? Kind regards, Louise YuMOVE Customer Care

Response from YuMOVE USJul 1, 2021

Hello, Thank you for your feedback. After checking, the order was dispatched on Monday so it should be arriving with you very soon. If there is anything that we can help with in the meantime, please let me know. Kind regards, Louise YuMOVE Customer Care

Response from YuMOVE USJun 7, 2021

Hello Brenda, Thank you for taking the time to write a review. I'm sorry to hear that your dog didn't like the taste of our chews. We do however offer the same product in a tablet form, if you would also like to get in touch with our team we have a 60 day money back guarantee on our products and we would be happy to offer a full refund on the chews. Our team are available Monday- Friday 8am-6pm and Saturdays 9am-12pm 01462 416866. Best Wishes Emma

Response from YuMOVE USDec 14, 2020

Hi Eric, Thank you for the feedback and leaving a review. That is a shame she wouldn't take them, maybe try hiding them in like a treat pill pocket . We have had positive feedback form our customers that these have been a success. Kind regards Amanda

Response from YuMOVE USNov 23, 2020

Hello Marc, Thanks for taking the time to give us feedback, I am so sorry to hear you aren't yet seeing the difference. We want each and every dog to enjoy the benefits YuMOVE Soft Chews can bring! In case of help, although some owners notice a difference within 1-2 weeks, it can take up to 60 days to see the full effects. We also recommend doubling the daily amount of chews for the first 4-6 weeks as this fast-tracks the benefits. If you’d like further advice, please either phone or email our Customer Service team and we’ll be happy to help. Kind regards, Louise

Response from YuMOVE USJan 21, 2019

Hi Sandy, I'm so sorry for the condition of your trial package :-( It is my understanding that a new package was shipped out to you. Hopefully you have received it and have been able to proceed with the trial as planned! We would love to hear how it is going so please reach out and let us know! Dana

Response from YuMOVE USJan 21, 2019

Hi Pam, Thanks for taking the time to give us feedback. We are sorry your dogs didn't eat the chews right away. If you are interested, we do have some top tips to help introduce new chews to picky pooches - we want each and every dog to enjoy the benefits YuMOVE Soft Chews can bring! Please call 844 570 3222 or email [email protected], we're here Monday - Friday 8am - 7pm CST (excluding public holidays). If you leave a message outside these hours we'll get back to you on the next working day. Hope to hear from you! Fiona