YuMOVE USAt YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Gail P.
You charged my card and stated shipped a week ago. However, my product has not arrived and according to tracking has been in same location since the day you charged my card. I will not purchase online again from you company.
Response from YuMOVE USSep 18, 2023
Hi Gail, thank you for your review. I can see that your order is out for delivery today and should be arriving soon. A Pet Care Consultant will be in touch shortly! Kind regards, Dianivette
Theona D.
Too hard to find shipping information without having a password
Response from YuMOVE USSep 15, 2023
Hi Theona! Thanks for your review. All of our orders go out with tracking information in an email as soon as they're shipped. A Pet Care Consultant will be in touch to ensure we have the correct email address on file and so that you're able to see that info for future orders!! Kind regards, Dianivette
susan D.
Still haven't received product
Response from YuMOVE USSep 7, 2023
Hi Susan, thank you for your review. Due to the holiday, orders are taking more time than usual but I can confirm that your order has shipped and is en route to you! A Pet Care Consultant will be in touch shortly. Kind regards, Dianivette
Vanessa R.
Very badly. the order has not arrived
Response from YuMOVE USSep 1, 2023
Hi Vanessa, I am sorry to hear that you have not received your order. After checking, I can see that your order was placed on a Sunday after 2pm. Orders placed after 2pm ship out within two business days and will be delivered to you 5-7 business days later. I do apologize if this is a longer timeframe than you were hoping for, and a Pet Care Consultant will be in touch shortly. Kind regards, Nitchel
kb
I ordered my product on 7/30 and still have not received it and the tracking information has not progressed. Please cancel my order ASAP and refund my money. thank you.
Response from YuMOVE USAug 9, 2023
Hi Karen, thank you for your review and I'm disappointed to learn that your delivery is taking longer than expected. A Pet Care Consultant will be in touch shortly to remedy this situation. Kind regards, Chelsea
Janie E.
The contact was nice and credited the product. Our recurring order has not arrived and this is the 2nd time. I am very disappointed in tote follow theu
Response from YuMOVE USJul 10, 2023
Hi Janie, thank you for reaching out. After checking, I can see that your order was processed this morning and therefore has not yet shipped out. Please allow orders that have processed, time to be fulfilled by our warehouse and shipped out to then deliver! A Pet Care Consultant will be in touch shortly to clarify our shipping and delivery policy. Kind regards, Dianivette
Sgt. Robert W.
I got the 360 and it made my dog worse within 3 days. Looks like it made him weaker and his hind legs worse.
Response from YuMOVE USJul 7, 2023
Hi Robert, thank you for your review and I'm so sorry to hear this is what you believe happened. I know you were a loyal customer for many months and got to see great results from our product! However, sometimes as dogs age they begin to deteriorate and there is nothing else that can be done. Our sincerest condolences are with you due to the loss of your dog, and we encourage you to remember the good times and the joy you shared with them more than anything else. Kind regards, Chelsea
Jose R.
I gav pills as indicated for over 6 weeks and no improvement in my dogs I am requesting a full refund thank you
Response from YuMOVE USJun 30, 2023
Hi Jose, thank you for your feedback and leaving a review. If you’ve tried a product for at least 6 weeks, gave the proper loading dose and still haven’t seen a difference, we’re really sorry. Please email us at [email protected] or give us a call at 844-901-2099 and we'll be happy to assist you further. Kind regards Amanda Senior Customer Care Administrator
