YuMOVE USReviews of yumove.com

Response from YuMOVE USSep 10, 2023

Hey Sheryl! Thanks for your review. All of our orders go out with tracking information in an email as soon as they're shipped. A Pet Care Consultant will be in touch tomorrow to ensure you're able to see that info for future orders! -Chelsea

Response from YuMOVE USSep 9, 2023

Hi Sabrina, thanks for taking the time to leave a review. We'd love to make sure you were giving the loading dose (2x the listed amount) properly for the first 4 weeks. This is the best way to see positive results within a 6 week time frame! A Pet Care Consultant will be in touch on Monday. Kind regards, Chelsea

Response from YuMOVE USSep 8, 2023

Hi Gail, thank you for your review. After checking, I can see that your order was placed on Sunday and due to the holiday on Monday, orders are taking a little longer than usual but I can confirm that your order has shipped out and is en route to you! A Pet Care Consultant will be in touch. Kind regards, Dianivette

Response from YuMOVE USSep 5, 2023

Hi Beverly, thanks for your review. I'm sorry to hear your dog wasn't loving the taste of YuMOVE. A few ways you can give it are by crushing it into a powder and sprinkling it over your pet's food, or by giving alongside a treat! Also, it appears that the product you purchased was only enough to last you one month if given properly, we do ask that you give the product consistently for 6 weeks before expecting results! A Pet Care Consultant will be in touch with you first thing tomorrow to discuss your method of giving and ensure your doggie is getting the best opportunity to see great results! -Chelsea

Response from YuMOVE USAug 23, 2023

Hi Karissa, thank you for your review. Our warehouse is closed on weekends which is why your order did not ship out till the 21st. Orders take 24-48 business hours to ship out and an additional 5-7 business days to deliver! A Pet Care Consultant will be in touch shortly! Kind regards, Dianivette

Response from YuMOVE USAug 23, 2023

Hi Kathy, thanks for updating your review. I'm sorry to hear that your vet's office is difficult to access. I have checked the tracking on your current order, and it is scheduled to be delivered on Monday, which is in our 5-7 business day window. Please let us know if we can be of any further assistance. Kind regards, Nitchel.

Response from YuMOVE USAug 15, 2023

Hi Contstance, thanks for your review. A Pet Care Consultant will be in touch shortly to ensure that your subscription is set up to your liking and to see if we can't spice things up for you! -Chelsea

Response from YuMOVE USAug 10, 2023

Hi Sheilah, we'd love to hear more about this issue. A Pet Care Consultant will be in touch shortly. Kind regards, Chelsea