YuMOVE USReviews of yumove.com

Response from YuMOVE USDec 18, 2023

Hi Lisa, thank you for your review and I'm so sorry to hear about the loss of your pet. After doing some digging I can see that one of our reps did cancel your subscription when you reached out in October, refunded your last order and offered her condolences for your loss as well. You have not received any orders from us under that account since then, so I wonder if there may be a duplicate account you've signed up for without realizing? I have given you a call twice today and left a voicemail so please call us back as soon as you're able so we can ensure completion with any accounts you may have. Kind regards, Chelsea

Response from YuMOVE USDec 7, 2023

Hi Nancy, thanks for your review and I'm disappointed to hear about your experience. That being said, I cannot find any contact from you requesting to cancel and I tried two times to call you just now and was unable to get through. We also have not sent a return label to have any items sent back so it seems something is amiss that I would love to help get to the bottom of! Would you please give us a call at 844-901-2099 to help remedy this situation as we'll need some confidential info to process the cancellation for your account. I do apologize for this inconvenience and I promise we'll get this all worked out for you as soon as possible. We look forward to hearing from you soon! -Chelsea

Response from YuMOVE USDec 4, 2023

Hi Sue, thanks for your review. I can see that you were contacted by a member of our staff on Oct 31 to assist with your refund steps but unfortunately we were unable to get in touch. To confirm, cancelling your subscription after an order has processed and shipped will not affect that order, only future orders. A Pet Care Consultant will be in touch today to answer any questions you may have! -Chelsea

Response from YuMOVE USNov 28, 2023

Hi Howard, I am sorry to hear that your dog did not enjoy the taste of YuMOVE! I can see you emailed us late on November 22nd and we replied to your email November 24th due to Thanksgiving holiday. Feel free to respond there for further assistance or we'll gladly give you a call later today to assist you further. Look forward to speaking soon. Kind regards, Dianivette

Response from YuMOVE USNov 7, 2023

Hi Alyssa, thanks for your review and we're disappointed to hear that you don't believe you saw a change in your dog with YuMOVE. Please know that YuMOVE is a supplement, not a drug, so if your vet is recommending a medication for your dog we always recommend that you go with their advice! A Pet Care Consultant will be in touch today to walk you through cancelling your subscription and answer any questions you may have. Kind regards, Chelsea

Response from YuMOVE USOct 22, 2023

Hey Makhallie, I can see you emailed us on Saturday Oct 14 and we replied to your email asking for address confirmation when we were back in office on Monday Oct 16. Feel free to respond there for further assistance or we'll gladly give you a call on Monday during business hours to assist you further. Look forward to speaking soon. -Chelsea

Response from YuMOVE USOct 13, 2023

Hi Candy, thanks for your feedback. Our standard shipments usually take 1-2 business days to process and 3-5 business days to be delivered. Being that USPS is shipping to Alaska for your order, it may take a bit longer to arrive as there is a different standard for shipments over 3,000 miles. A Pet Care Consultant will be in touch shortly to discuss. Kind regards, Nitchel

Response from YuMOVE USSep 20, 2023

Hey Carl, thanks for your feedback. Our shipments take 2 business days to process if you purchase after 2pm, so with your order being put through after 2pm on Friday, it processed and shipped out today! Please allow 3-5 business days to receive your package and you can always check out our website for clearly detailed info regarding our shipping times :) A Pet Care Consultant will be in touch with you tomorrow to ensure that your subscription is set up on a timeline that works best for your dog! Kind regards, Chelsea