YuMOVE USAt YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Sharon F.
Not sure if YuMove is helping my 10 yr old gsd. I give it to him regularly. I can never find how to log back into YuMove to order more. Always takes me to some ad page. Always run out.
Response from YuMOVE USFeb 5, 2025
Hi Sharon, thank you so much for your review! A Customer Care Rep will be in touch to make sure you have access to your subscription! Kind regards, Dianivette
Yonnie M.
It showed my order as unfilled , but then it arrived , with no notice that it had shipped , hen i was calling to try and see why the order was taking so long to be filled , I was unable to get in touch with a Human, just the automated helper
Response from YuMOVE USJan 9, 2025
Hi Yonnie, thank you for your review. We are sorry to hear that you did not receive our email with tracking information and that our virtual assistant helped you out instead! Kind regards, Dianivette
Keith N.
The shipping took longer than expected.
Response from YuMOVE USJan 9, 2025
Hi Keith, thank you for your review. After checking, I can see that your order arrived in our shipping timeframe. Orders take 24-48 business hours to be fulfilled and an additional 3-5 business days to be delivered. Kind regards, Dianivette
Frank S.
So far, my 3 Corgi do not like the taste of the product. I have to break up each piece into small bits and mix it in their beef stew. If I add it to their chicken they won’t eat it at all ?
Response from YuMOVE USDec 30, 2024
Hi Frank, thank you so much for your review! Our tablets have a natural fish flavor from the green lipped mussel or our soft chews have a vegetarian hickory flavor to them that may be tastier for your pups! Kind regards, Dianivette
Barb K.
I still have not received my shipment. I got not reach a “live person “ to inquire about it. I have also run out of of it😟🐾 I just heard back from them and they are shipping a replacement order. I do appreciate that and their response
Response from YuMOVE USDec 20, 2024
Hi Barb, after checking we do not have any record of you reaching out. However, I did send a replacement order for this! We are so sorry to hear that your has not arrived. A Customer Care Representative will be in touch via email! Kind regards, Dianivette
Jessica W.
Running out of product and having to wait a while for the next bottle to ship
Response from YuMOVE USOct 22, 2024
Hi Jessica, thank you for your review. We are so sorry to hear that your timeline is not up to your liking! We can go ahead and change your subscription frequency so that you do not run out of product. A Customer Care representative will be in touch with you! Kind regards, Dianivette
Jacqueline C.
You were recommended by a vet assistance for my 2 older dogs. They like to eat the medication which is easy, but I don't really realize a difference in their joint health.
Response from YuMOVE USSep 5, 2024
Hi Jacqueline, thank you for your review. Please make sure to double the daily amount to make sure you are seeing the benefits of YuMOVE faster in your dog! Kind regards, Dianivette
Kristine H.
Well, I placed my order last week. I have not received it yet. I have not had any contact as to the status of my order. It be nice to know where my order is in the process.
Response from YuMOVE USAug 28, 2024
Hi Kristine, thank you for your review. After checking, I can see that you received your order confirmation email on August 22nd and that your shipping tracking email was sent to you on August 26th and that your order was delivered earlier today. Please let us know if the email we have on your account is not accurate so that we can change this accordingly as all orders get tracking information! Feel free to give us a call at (844)901-2099 with any questions. Kind regards, Dianivette
