YuMOVE USReviews of yumove.com

Response from YuMOVE USMay 27, 2025

Hi Valarie, I am so sorry to hear about the issues you experienced while trying to access your account! I have sent an account activation link in a separate email. This will prompt you to create a password, and from there, you will be able to access your account and manage any subscriptions as needed! You can also email our Customer Care team at [email protected] to further assist you with any changes or cancellations! Kind regards, Dianivette

Response from YuMOVE USMay 7, 2025

Hi Mary Morris, after checking I can see that we did in fact send you a free container of YuMOVE as a kind gesture. Please reach out to our Customer Care Team with any questions! Kind regards, Dianivette

Response from YuMOVE USMar 24, 2025

Hi Diane, thanks for your review. After checking, I can confirm that we did in fact refund your orders for this! Again, we are so sorry to hear that our shipping carrier did not deliver your order. This is not the norm for us! Kind regards, Dianivette

Response from YuMOVE USMar 24, 2025

Hi Pamela, thanks for your review and we are so sorry to hear this! Our system automatically sends notifications when an order does not process through. Please check your spam/junk folder to see if you have received it there or if we need to change the email associated with your account. Kind regards, Dianivette

Response from YuMOVE USJan 24, 2025

Hi Charles, thank you for your review. While we can't compete with next day shipping, our shipping timeframe is typically 24-48 business hours (M-F excluding holidays) to process an order and then an additional 3-5 business days to deliver. After checking, I can see that your order arrived in that timeframe! Also, the YuMOVE PLUS+ Extra Strength is only available on our online site unfortunately. If you need anything else, please let us know via email at [email protected] or by giving us a call at 844-901-2099. Kind regards, Dianivette

Response from YuMOVE USJan 22, 2025

Hi Joseph, thank you for your review. We are sorry to hear that your order took longer than expected due to our severe weather! However, our YuMOVE PLUS+ Extra Strength product is only sold on our online site, not on Amazon unfortunately. Our shipping typically takes 24- 48 business hours and 3-5 business days to be delivered. Kind regards, Dianivette

Response from YuMOVE USJan 10, 2025

Hi Else, thank you for your review and we are so sorry to hear this! After checking, I can see that your subscription frequency was set to every month so I have gone ahead and done this change for you and your next order will not process until August 11th. Kind regards, Dianivette

Response from YuMOVE USNov 14, 2024

Hi Jill, thank you for your review. We are sorry to hear that your orders have not arrived in a timely manner! A Customer Care Team member will be in touch later today! Kind regards, Dianivette