YuMOVE US Reviews | Read Customer Reviews of yumove.com

YuMOVE USReviews of yumove.com

4.62,847 reviews
Pet Stores
8390 Champions Gate Blvd, Four Corners, Florida

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YuMOVE US

About YuMOVE US

At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!

YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: yumove.com
Website: yumove.com
Category: Pet Stores
Location: Four Corners, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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YuMOVE US reviews

Showing 67 reviews with 2 stars · Clear filters

Sue L.
Mar 17, 2025
I ordered with enough time to keep my…
I ordered with enough time to keep my dog on this,I still have not received my order and it's been 3 weeks and still don't have it. I now have to start over because it's not in her system anymore very very disappointed and don't know now when I will receive it. Will not buy again.
Response from YuMOVE USMar 17, 2025
Hi Sue, We understand your frustration with the delay in receiving your order. We strive to provide timely delivery, and we apologize that this has not been the case for you. We are committed to ensuring that all our customers have a positive experience. We appreciate your feedback and will be in touch to discuss this further. Kind regards, Jess YuMOVE Customer Care
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Leslie R.
Mar 2, 2025
Your new shipping method is awful
Your new shipping method is awful. Received email 2/24 that order shipped & 6 days later still haven’t received order. This is ridiculous. I have a monthly subscription to replenish YuMove supp and now my dogs are without their supplements. It seems that customer service is no longer that important.
Response from YuMOVE USMar 3, 2025
Hi Leslie, Thank you for your feedback. We understand your frustration with the recent shipping delay. We strive to provide timely and reliable delivery, and we apologise for the inconvenience this has caused. We will reach out to you privately to discuses this further so we can take the necessary steps to resolve this issue to your satisfaction. Kind regards, Jess YuMOVE Customer Care
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Cee K.
Feb 13, 2025
Strong odor & product doesn't meet our needs
Although prescribed by my vet following a TPLO Surgery, my Catahoula Leopard Dog will not eat these. I liked what the label said for content and my dog really should have this kind of supplement, but she only ate like 5-6 of these and will not eat them any more. Personally, I find the strong shellfish scent very un-appetizing as the oils also remain on your hands even after handling them. Product was returned to the veterinarians practice where I received a full refund. What we really need is a liquid supplement to add to their water bowl, not flavored chews.
Response from YuMOVE USFeb 14, 2025
Good morning, Thanks so much for getting in touch and leaving us a review! We're sorry to hear your dog did not get on with this supplement. We do have tasty bites as well as tablets in our Joint Care supplement range so you may find that trying the alternative to the product you have maybe more palatable to your dog. I have requested further details from you so we can discuss this further to assist. Kind regards, Jess YuMOVE Customer Care
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Donna P.
Jan 9, 2025
Dog will not eat without putting it in…
Dog will not eat without putting it in a hotdog etc
Response from YuMOVE USJan 15, 2025
Hi Donna, thank you for your review. We are sorry to hear that your dog does not enjoy the taste of YuMOVE! We do have a few recommendations for this for you to try, if you haven't done so already: - Crushing the tablets and sprinkling them onto your pet’s meal - Crushing the tablets and mixing with a very small amount of water to make a tasty paste for your dog that can either be given directly or added to their food - Giving the YuMOVE alongside treats Kind regards, Dianivette
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Jenn
Jan 9, 2025
The customer service is wonderful but…
The customer service is wonderful. My issue is that it’s so hard to get the product. I have a subscription but it never arrives on time so I run out. I’ve been out for 7 days and still don’t have tracking on when it will arrive.
Response from YuMOVE USJan 9, 2025
Hi Jenn, thank you for your review. We are so sorry that your pup has been without their YuMOVE! We did change their frequency so moving forward they should not run out of product. Kind regards, Dianivette
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Laura C.
Sep 25, 2024
Really slow on getting my order to me
Really slow on getting my order to me. I’ve been out of this product for several days.
Response from YuMOVE USSep 25, 2024
Hi Laura, thank you for your review. Orders take 24-48 business hours to be fulfilled by our warehouse, and then it takes USPS 3-5 business days to deliver the order. You can call our Customer Care Team at (844)901-2099 to change your subscription timeline so that you do not run out of product moving forward! Kind regards, Dianivette
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Cathi S.
Sep 24, 2024
I didn’t intend to request a…
I didn’t intend to request a subscription of repeat deliveries.Orders should not be set to default.
Response from YuMOVE USSep 24, 2024
Hi Cathi, thank you for your review. On our site you can click on on "Single purchase" or on "Monthly Plan" which is our auto ship service that gets 30% off of every purchase! You can cancel this auto ship at any time by logging into your online account or reaching out to our Customer Care Team at (844)901-2099 and they'll be happy to help! Kind regards, Dianivette
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Brian
Aug 3, 2024
The online ordering service was…
The online ordering service was problematic. It gave me a discount code for 50% off, but then interrupted the order to request an email. When I complied and then completed the order, I only noticed later that they had taken away my discount. I called the C/C number at 5:15, but your office was closed. I left a message and then sent an email. Ultimately, they corrected the issue, but it caused me stress and a lot of unnecessary time to deal with this issue.
Response from YuMOVE USAug 5, 2024
Hi Brian, thank you for your review. We are sorry you had an issue completing your first order with us. Our business hours are Monday through Friday 9-5pm EST but are happy that you have since had this issue resolved by our Customer Care Team! Kind regards, Dianivette
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