YuMOVE USAt YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 133 reviews with 1 star · Clear filters
Donald H.
Tried to stop this order but couldn’t access my account online. Order went thru and then I could access my account online. I don’t want the product but had to pay for it!
Response from YuMOVE USApr 13, 2026
Hi Donald, thanks for your review. As mentioned over the phone, this order has already shipped but you can return it back to us! Feel free to reach out to us again with any questions or concerns! Kind regards, Dianivette
Beverly M.
I did not place an order today . I did receive an order yesterday.
Response from YuMOVE USApr 9, 2026
Hi Beverly, thanks for your review! To confirm, the email reminder you received was from your April 1st order that you had not received previously. We are so sorry for this confusion but can assure you that you do not have another order your way! Have a wonderful day! Kind regards, Dianivette
Phyllis S.
I requested two different times for this shipment to be delayed until April 1, 2026; it was shipped anyway.
Response from YuMOVE USMar 9, 2026
Hi Phyllis, thank you for your review! We do not have a record of you reaching out so we do apologize for the inconvenience! We have emailed you separately on this. Kind regards, Dianivette
Michael F.
Need to use different delivery services. Usps always ships my order to kansas city before returning to st. Louis to be sent to local post office. Adds 3 days minimum.
Response from YuMOVE USDec 23, 2025
Hi Michael, we are so sorry to hear this! We are actively working on having a faster delivery service. Please let us know if we need to adjust your subscription moving forward! Kind regards, Dianivette
johan G.
The medicine is very good, the problem is the time it takes to ship it; it's been 3 days since they took the money and the medicine hasn't left their facilities.
Response from YuMOVE USDec 10, 2025
Hi Johan, thank you for your review. After checking, I can see that your order shipped 2 days ago and is expected to deliver by this Saturday. Orders should take 5-7 business days via USPS to deliver. Kind regards, Dianivette
Susan S.
I didn’t realize I put this on auto renewal???? I’ve been charged and don’t have my product.
Response from YuMOVE USDec 4, 2025
Hi Susan, you created a subscription on September 26th to receive product every month. Due to the Thanksgiving holiday your order did not ship out till later than usual, since our warehouse was closed. However, your order is set to deliver on Monday! Feel free to reach out to our Customer Care Team with any questions! Kind regards, Dianivette
Alex C.
I still haven't received this shipment, and we are out of pills.
Response from YuMOVE USNov 25, 2025
HI Alex, thanks for your review. After checking, I can see that your order is out for delivery! Please keep us updated. Kind regards, Dianivette
Sandea
This company offers a money back guarantee , well been waiting since 24th of October for my refund been sitting pending in my account since then and it’s now the 7th of November So much for getting your money back Good luck with that 😡
Response from YuMOVE USNov 11, 2025
Hi Sandea, thank you for your review! We do offer a 6-week money back guarantee, please reach out to our Customer Care team at [email protected] to further assist you! Kind regards, Dianivette
