YuMOVE USAt YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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RC
Never received my order!!!!! TERRIBLE
Response from YuMOVE USJun 23, 2022
Hi RC, thank you for your review and I am so sorry to hear that you never received your order. This is not typical business practice for us and we'd like to make it right. Please email us at [email protected] so we can look into this for you, or issue you a refund in accordance to our Money Back Guarantee. We look forward to hearing from you soon. -Chelsea
David
It took about 2 weeks but the difference was amazing. My 10 year old lab moves like a kid again. She gained back the "pep in her step".
Response from YuMOVE USJun 21, 2022
Hi David, thanks for the review! We are so thrilled to hear that YuMOVE is working so well for your Lab. Since it seems that your review is a positive one and being that 5 star reviews are positive and 1 star reviews are negative, would you be willing to amend your review to a star amount that more accurately portrays your satisfaction with us? These reviews help us reach more customers and spread the word about our product so every review counts! Thank you for your business and we look forward to helping your Lab live many more happy days! If you have any questions please don't hesitate to contact us at [email protected] -Chelsea
Muzikgirl
My dog doesn't like it, won't eat it. I have a hard time conversing with customer service.
Response from YuMOVE USJun 18, 2022
Hi Lizz, thank you for your review and I'm truly sorry our customer service has not been up to standard for you. Please be assured you are a valued customer and I am here and happy to help you with any questions or concerns you may have. -Chelsea
Janet F.
My dog doesn't like it.
Response from YuMOVE USJun 16, 2022
Hello Janet, thank you for your review and I'm sorry to hear that your doggie wasn't a fan of the taste of YuMOVE. Please keep in mind we do have different products with different flavors and textures if you would like to try something else. All dogs have their preferences just like humans! If you would like to try another product please email us at [email protected] and we'll be happy to assist you further. -Chelsea
Lisa M R.
My dog wouldn't even chew them.
Response from YuMOVE USJun 3, 2022
Hi Lisa, Thank you for taking the time to leave us your feedback. We are sorry to hear you are having difficulty feeding the tablets to your pooch! There are many ways to feed them. If you haven't tried already, you can crush the tablets into powder and mix in with their daily food, or you can crush the tablet and add a tiny amount of water, mix and this will form a paste, most dogs will lick the formula with no hesitation. Let us know how you get on. Kind Regards, Louisa
DIANA K.
I thought that I was getting ONLY pure Green lipped mussels, by the way the ad was written. WHY would I pay so much money for Glucosamine Chondroitin, which I've been buying and taking, as well as giving to my hounds? I pay $.06/pill. I don't want to pay for your overpriced Glucosamine Chondroitin. Sadly I Will not buy again but will search for well-priced Green-lipped mussel.
Response from YuMOVE USMay 10, 2022
Hi Diana, sorry to hear that you're not loving YuMOVE. To be clear, YuMOVE products do contain the full green-lipped mussel, as well as glucosamine, chondroitin and other ingredients that are beneficial to the joint health of your dog. If you would like more specific information, feel free to reach out to us at [email protected] and we would be happy to answer any other questions you may have. -Chelsea
Claire L.
My dog- 70lb rescue Pit, will NOT take them. They smell awful, and he refuses. Too expensive to throw away!
Response from YuMOVE USMay 9, 2022
Hi Claire, I'm sorry to hear that your dog doesn't fancy the taste of the YuMOVE product you've received. At YuMOVE, we always want to ensure that our customers are happy. Please email us at [email protected] and we'll be happy to honor our money back guarantee and process a refund for you. -Chelsea
Carol D.
Cancel any future shipments ! My dog will not take them so please cancel all orders for this Thank you Carol Davis
Response from YuMOVE USMay 9, 2022
Hi Carol, we're sorry to hear that your dog wasn't a fan of taking YuMOVE. Please email us at [email protected] and we can either send a new product that may be more palatable for your dog, or issue you a refund for your product. We look forward to hearing from you! -Chelsea
