YuMOVE USReviews of yumove.com

Response from YuMOVE USJan 9, 2023

Hi Susan, thanks for your review. To confirm, we did not receive a response to our email requesting information regarding your account so the cancellation never processed due to this. Also, we have not sent this package at this time and are more than happy to assist you with cancelling and refunding it before it ships. Our Customer Care team has already reached out to you this morning, please respond to that email as quickly as possible to ensure our ability to process your cancellation properly. Kind regards, Chelsea

Response from YuMOVE USJan 3, 2023

Hi Daniel, thanks for your review. Your statement was troublesome so I took some time to check out your account. I can see that we don't have any history of anyone connected with your account attempting to email or call us to cancel, and I can see that you placed two orders on Nov 24th and then your subscription was cancelled on Dec 13. I do apologize if there was any error in your shipments, or if you mistakenly ordered more product than you intended to. I can confirm that you have no active subscription with us any longer, and will not receive any more product unless you choose to purchase again. Kind regards, Chelsea

Response from YuMOVE USDec 27, 2022

Hi Alicia, thank you for your review and I'm sorry to hear that you're disappointed with our shipping process. Your shipment is leaving the warehouse at this time due to the fact that our warehouse employees took holiday time to be with their families during Christmas. We are also not open on national holidays, which brings your order to shipping out today. I can see that this is your first time ordering with us so I do want to ensure that outside of holiday hours, orders leave our warehouse within 2 business days. I hope that you'll take this information into consideration and give us a chance at changing your dog's life for the better moving forward. Kind regards, Chelsea

Response from YuMOVE USDec 27, 2022

Hi there, your order was cancelled due to the fact that you were attempting to purchase a second trial pack when we only allow one purchase of those per household. If you would like assistance placing a new order please feel free to call us at 844-570-3222 and we'll be more than happy to assist you. Kind regards, Chelsea

Response from YuMOVE USDec 19, 2022

Hi Lisa, thank you for your review. I'm sorry to hear that your dog was not a fan of our chewable tablets. Please bear in mind that we do have a soft chew variation of YuMOVE called Tasty Bites- the active ingredients are all the same as the tablet form but the flavor is different. Dogs are like humans, they all have their preferences! Feel free to call us at (844)570-3222 with any questions. -Dianivette

Response from YuMOVE USDec 17, 2022

Hi there, Thanks for your review. So sorry to hear that your dog wouldn't take them. We do offer these as a tasty bite as well so might be worth giving that a go? Please get in touch if you'd like to try these and we'll see if we can get some sent out to you. Kind regards, Gemma YuMove Customer Care Team

Response from YuMOVE USDec 7, 2022

Hi James, your order was cancelled due to it being a second purchase of our trial offer. We allow one trial purchase per household. Please be assured that your order has been cancelled and refunded to your card. If you'd like to place a regular order, you can do so at yumove.com or give us a call for assistance at 844-570-3222 Best, Chelsea

Response from YuMOVE USDec 5, 2022

Hi Tonna, thank you for your review and I'm sorry to hear that your shipment is taking longer than expected. I can see that you placed your order on Saturday and that your order was shipped out that following Wednesday. We do expect orders to be shipped in a timely manner, so a Customer Care team member will reach out to you shortly to determine how we can best assist you with next steps. Kind regards, Chelsea