Kelsey
I only got these meals twice
I only got these meals twice, and both times it was late. The first time it was only a little late. The ice was still frozen in the box (barely) and the meals still cold. But they only had a couple days before they weren’t good anymore. BUT the box I received today.. the box I received today was sent out on 09/28/2021 and I received it today 10/06/2021. Over 1 week later. That food was in that box for over a week. It was warm in the box. The food was rotten. Open the box and it immediately smelled horrible and made my entire kitchen stink. It was horrible. The first time I ordered, I had 12 meals to give me kids in a couple days.. little irritating. But no biggie. Second time… the food being over A week late and completely rotten. That’s unacceptable and I will not be doing this ever again.
Response from YumbleOct 8, 2021
Hi Kelsey! Thank you so much for brining this to our attention. We are sincerely sorry for the recent disappointing delivery experience you had with us. Carriers are seeing an increase in delays due to seasonal shipment volume; however we make sure to ship your orders in time for punctual delivery because we know that our meals are perishable and that you depend on your meals for your weekly meal planning. In the event of delays, we have a permanent discard request on file with this carrier for any orders delayed 2 days beyond the commitment date. This is set to specifically avoid the delivery of spoiled meals to our customers and I am so very sorry that you were forced to deal with a delivery or rotten meals. We absolutely understand your frustrations here. When you have a moment, please reach out to our Customer Experience team at [email protected] with the email address and full name associated to your Yumble account so that we can flag this delivery with this carrier and make sure that you are full reimbursed if you have not been as yet. We look forward to hearing from you.


