Amanda R.
Non-existent customer service
Ordered a pair of shoes on September 30th, thinking I'd have them by Halloween. They have not even shipped yet, as of October 18, 2025. The processing time says 10-12 business days, so of course they printed the label for my order at 12 business days to stay in the window. It was never picked up and it's just said "label generated" in my order status for a week. Contacted customer service twice and no response has been recieved. Update: after posting this review, my order suddenly got picked up by the carrier. Will update once the shoes are recieved. But, so far, customer service is non-existent, which warrants 3 stars. Update: Shoes were recieved and are amazing. Customer service is still non-existent, so good luck getting in touch with anyone if you have an issue. If you have an event you need your shoes for, either order them 2 months ahead of time or find another brand.