YRUReviews of yru.life

Don't waste your money if you are an international buyer. I pre ordered some shoes back in the summer to receive in Dec. It states on their site that there will be an update if the shipping dates change, I got no update and there was no update on their site. I emailed them 3 times over 2 weeks and they only replied on the 3rd. Customer service and their attitude stinks, they said the date had been pushed back thought it would be Feb but wasn't sure. This is shocking service I don't know how they aren't embarrassed. They should know exactly when their products are being shipped. I ended up getting a refund through my bank as I'm pretty sure I'd never get the boots after reading other reviews.

Its impossible to give 0 stars. I ordered boots and returned them however they will not answer emails or even accept the return. AVOID AT ALL COSTS! They should be stopped from doing business all together. The company is a scam, AVOID!!!! Go with better brands and better customer service!

I ordered 1 pair of shoes, it arrived with a faulty pattern (on both pairs of shoes). I wrote a letter of complaint, and received an email (October 19, 2024) stating: "Your request (*****) has been received and is being reviewed by our support staff". No response since then. Obviously it can be survived, of course, but there are so many good manufacturers, why should we bother with them anymore...

Scam they didn't message me back and anyone who says they got something their probably fake or getting paid to lie but they don't responded after responding once they act like everything is pre-sale or like it is going to come but it never arrives waited and waited and I know it'd be awesome if this excited but their not real and their stealing designs and think about anyone can create fake photos of anything these days especially if their scamming tons of ppl.excuse my bad spelling but my review is legit just a terrible speller but not a idiot... wish at least Gave me my real items and yes they have done some scary things but this is even worse. U get nothing no response worth anything and a bunch of lies. And a dream that wasn't fulfilled also if u look at trust pilot it isn't even a claimed site and nadada anything even to show anything g backing them in a legit way other then a few reviews that they or someone they paid to lie did I wish I could post the photos a girl responded to me saying they were a real site and she's obviously a paid model and I was curious went to her fb profile and tons of photos of her modeling their shoes.

Absolute nightmare. This company is a complete and utter scam. I felt safe ordering from them because I have followed them for years and have seen them collab with big companies like Mattel and Sanrio. BIG mistake. HUGE. On April 14 via their Instagram site I ordered a pair of the Mecha Denim pants, which I had to save up for. I was so excited. They never shipped. It's June now. At first I thought it could be Instagram's fault. I reached out to YRU via email on May 1 to ask when I could expect the pants to ship. They said they would ship by the end of the week. They didn't. I waited a week and sent a request for fulfillment on Instagram. Nothing. I emailed them again. Nothing again. I ended up emailing them a total of 3 times, no response to any of them. One was in response to their previous email saying they would ship in May. I messaged them on Instagram, same thing. I called them on June 3. Their voice-mail is an AI voice that says to stay on the line for assistance. I tried 3 times and every time it said no one was available to take my call (I made sure it was within their business hours) and to leave my name, number, and email. I did and requested a call back within the week. No call. So I called back today twice and the same thing happened. Immediately afterwards, I saw an ad for their new collab with Sanrio. Hoping to avoid someone else having the same experience, I left a comment saying all of the above. YRU immediately deleted my comment and BLOCKED ME. No wonder you never see negative reviews of them on social media. While investigating I also discovered several of their 'new styles' are just fast fashion ripoffs of brands like GCDS. My guess is that they're just a glorified dropshipper. Absolute garbage company run by garbage people. Don't waste your time or money on them.

Their shipping times are complete trash. They charge so much for regular shipping. Ordered something on the 24th of November, I did a reversal claim through my bank and all off a sudden a shipping label was created. Alas! It still hasn’t moved in two days though. Crazy!

I attempted to order some boots on 17 September during a 50% off sale, they tried to run my card 12 times. The only email I did receive it said that my card had not been charged despite the fact it’s still remains charged. I have reached out no less than five times via email and Instagram and they have not responded. I have received no order confirmation or shipping notifications. EDIT: I received an email saying my shipment is on the way (sept.28) , then an email that same day saying my order was cancelled then to my amazement the boots actually arrived oct.1st. Still no response from anyone at YRU. So order at your own risk!

I ordered shoes and they took a second payment without my knowledge. When i ordered I was shown 1 amount and thats what I paid, a few minutes later they took a second payment for a little less than the original and are ignoring all attempts to contact them, they wont even let me cancel and refund the order they just stole money from me. Its been almost 2 weeks now and i dont even have my order they say they sent. A second transaction after purchase was completed is just a scam and I would not trust this company at all