Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesApr 16, 2024

Dear Funkjazz, Thank you for your review and sharing your experience. We sincerely apologize for any inconvenience caused, especially regarding the attempted £ 96 charge. We understand your frustration about the per-text cost. Here's how our service works. We offer a pay-per-use membership, where you're only charged for actions you take, like sending messages. We provide credits in packages i.e $15.99 package gets you 20 credits, allowing you to send 20 messages (one credit per message). It appears that there may have been a misunderstanding regarding the $ 96 charge. We offer different credit packages, with the $ 96 package being a middle option. It's possible you might have selected that accidentally. To ensure this doesn't happen again Funkjazz, we recommend: -Reviewing our different credit packages before purchase. -Contacting our customer support team for assistance with choosing the right plan or navigating the platform: You can always reach us on [email protected] We value your feedback Funkjazz and we want to ensure you have positive experience. Our customer support team is always happy to answer any questions and help you explore options that better suit your needs. Please feel free to contact us on [email protected] incase you have any questions

Response from Your Travel MatesApr 16, 2024

Querida Estela, Gracias por tu reseña. Nos disculpamos sinceramente por las molestias y la frustración que está experimentando. Entendemos que no tenía intención de registrarse y desea darse de baja. Nuestro equipo de atención al cliente estará encantado de ayudarle con esto. Pueden ayudarle rápidamente a darse de baja y asegurarse de que ya no reciba correos electrónicos no deseados. Comuníquese con nuestro equipo de atención al cliente en: [email protected]

Response from Your Travel MatesApr 10, 2024

Dear Member, Thank you for your feedback. We are sad to know that your experience in the app was not satisfactory. I am sorry to hear that you developed some doubts about the authenticity of our services. As a company, we support all anti-scam measures which we made available in our Terms and Policy >>> Anti-scam Policy. Did something happen? Is there any particular situation that made you conclude such thought about the platform? I am certain we'll be able to help you resolve this if you clarify your experience with us. Please don't hesitate to contact us immediately at [email protected] if you ever encounter any suspicious actions that implies fraud in the platform.

Response from Your Travel MatesApr 7, 2024

Dear Member, We appreciate you- taking time to leave us a review. I am very sorry to learn that we're not able to meet you expectations. I would like to begin by giving you the full assurance that we don't condone any kind of wrongdoings in the platform, which is majorly the reason why Anti-scam policy and some preventive measures like Profile Verification are strictly in practice and a reason as well why our communication services come a bit expensive. It is totally understood that you find some members suspicious over the fact that they have professional careers and that they send you sweet messages, We are definitely not invalidating your judgment as you are fully entitled to your own opinions, but please be informed that finding the one has no boundaries and we as a communication platform is an advocate of such. Members' profession and how they carry out conversation cannot affirm to someone being a fraud or committing fraud, However, despite our best efforts, there is no such thing as a perfect community thus if any of the member made you suspicious, please find three horizontal dots while you are in chat with the member and select "Report abuse or scam". As soon as you do that, the profile will be redirected to our Moderation Team for additional checks. Or, instead, you could share your concerns at [email protected] with relevant proof.

Response from Your Travel MatesMar 28, 2024

Hi, Thank you for sharing your thoughts. I am sorry to hear that you developed some doubts about the authenticity of our services. I want to assure you that we are a legitimate site and we do not condone catfishing or any other form of fraud. Did something happen? Is there any particular situation that made you conclude such thought about the platform? I am certain we'll be able to help you resolve this if you clarify your experience with us. However, If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected].

Response from Your Travel MatesMar 17, 2024

Hi! Thank you for your review. I am sorry that our premium rates left you with such doubts. As a legitimate website that solely exists for the objective of providing premium communication services for likeminded-people. There are few reasons why our platform is not the cheapest, and one of which is because we invest in the safety of our members thus we are partnered with a team that ensures our anti-scam policy is strictly in practice. If you suspect a member displaying any activity that falls in one of the ground of anti-scam policy, please do not hesitate to report it to us with relevant details at [email protected] for urgent assistance. Once a confirmed member is proven to have committed any wrongdoings in the platform, we make sure to refund the credits incurred in communicating with them.

Response from Your Travel MatesFeb 11, 2024

Hello and thank you for your feedback. We check all members that register with us to make sure that no one misuses our platform. All our members are protected by the anti-scam policy. According to the policies it is strictly forbidden for anybody else to write on behalf of the members or upload photos of other people on their profiles. I also believe your issue has to do with the fact that you have run out of credits. Once they end, you should top up your profile to continue your communication. Please email us at [email protected] and we will gladly provide you the credit expenditure history plus provide you the tips on how to make your credits last. Vertaald in Google: Hallo en bedankt voor uw feedback. We controleren alle leden die zich bij ons registreren om er zeker van te zijn dat niemand misbruik maakt van ons platform. Al onze leden worden beschermd door het anti-zwendelbeleid. Volgens het beleid is het ten strengste verboden voor iemand anders om namens de leden te schrijven of foto's van andere mensen op hun profiel te uploaden. Ik denk ook dat uw probleem te maken heeft met het feit dat uw tegoeden op zijn. Zodra ze eindigen, moet u uw profiel aanvullen om uw communicatie voort te zetten. Stuur ons een e-mail op [email protected] en wij geven u graag de geschiedenis van uw kredietuitgaven en geven u tips over hoe u ervoor kunt zorgen dat uw tegoeden geldig blijven.

Response from Your Travel MatesJan 30, 2024

Estimado usuario, nos disculpamos por esta experiencia. Necesitaríamos hablar con usted para comprender mejor la situación que encontró. Comuníquese con nosotros en [email protected] para que podamos ayudarlo a resolver este problema. Gracias.