Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesJun 30, 2024

Dear Juelson, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details below at [email protected] to address this promptly as we're not able to locate any existing complaint that has necessary details to proceed through your name and given ID 310857005957 here. *Profile Link or ID number for each member *Screenshots of suspicious conversation *Time and date of correspondence *Any further evidence that the profiles are dishonest. We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency. It is important to note as well that such wish you have left is not at all acceptable in general as it displays restricted content. Please refrain. Thank you.

Response from Your Travel MatesJun 27, 2024

Hola Mario, gracias por compartir tus pensamientos. Lamento saber que ha desarrollado algunas dudas sobre la autenticidad de nuestros servicios. Quiero asegurarles que somos un sitio legítimo y no toleramos la pesca con gato ni ninguna otra forma de fraude. ¿Paso algo? ¿Existe alguna situación particular que te hizo concluir tal pensamiento sobre la plataforma? Estoy seguro de que podremos ayudarlo a resolver esto si aclara su experiencia con nosotros. Sin embargo, si no quiere preocuparse por la legitimidad de los miembros, limite su comunicación a cuentas verificadas y si sospecha que alguna le preocupa, contáctenos a [email protected] ya que no podemos ubicar su cuenta a través de su nombre aquí.

Response from Your Travel MatesJun 20, 2024

Dear William, Thank you for sharing your thoughts and concerns. We understand that you feel strongly about this issue, and we sincerely sympathize with your perspective. Your feedback is invaluable in helping us improve our services and communication. We will definitely take your concerns seriously and work towards addressing the issues you’ve highlighted. We strongly encourage you to contact us with any specific experiences that have led you to this perspective via email at [email protected]. While we continuously work on enhancing our platform, we strive to maintain the spirit of genuine connections between like-minded members. However, how members carry out their conversations is beyond our control. If you have encountered any suspicious interactions, please provide us with the relevant details through the email mentioned above. Your feedback is essential for our growth and improvement. We appreciate your detailed review and are committed to addressing the issues you’ve highlighted. Thank You.

Response from Your Travel MatesMay 29, 2024

Traducido en google: ¡Hola Consuelo! Lamento que nuestro sistema crediticio pueda ser una fuente de engaño con nuestra solicitud. De hecho, utilizar determinados servicios cuesta una cantidad fija de créditos. Como aparece en su actividad de Credir, ha estado escuchando algunos mensajes de audio que cuestan 10 créditos cada uno. Para ahorrar, pruebe el chat en línea o el video chat para una conexión mucho más intensa, que cuesta más barato y es mejor para una conversación en tiempo real. También es mejor elegir un paquete más grande para ahorrar, ya que costaría mucho más barato.

Response from Your Travel MatesMay 12, 2024

Dear Albano, Thank you for taking time to provide a detailed review of the platform. We're very sorry to learn that there are some encounters that sparked doubts against the site. We would like to begin by clarifying that www.yourtravelmates.com and www.dating.com are sister communication platforms that are pursuing one vision, to bridge meaningful communications between likeminded-people. Both globally oriented platforms are at the forefront of the dating world and offers unmatched global reach. Helping our clients write their success story is our priority. We're afraid you might have confused yourself by being cross registered to both sites, to clarify that, please do take a read on the 6th section of the Terms and Policy that you agreed with where it says: "6. Co-registration. By becoming a Member, You agree that you might be registered on dating.com partners websites/ applications. By using their services you agree with Terms and Conditions, Privacy Policy and other regulations, published on their websites/ applications." That was done to help you maximize your search for a match, however, if it does not work for you, you can always go to your settings and manage your account or contact us directly at [email protected] for you request. Yourtravelmates is particularly existing for members who wish to interact with other members with the same passion in exploring the world. Furthermore, In the pursuit of having a secure community we're doing the best to verify activities within the app thus If you suspect interactions to be concerning, Kindly find three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification. Once a member is proven to have committed any wrongdoings that lie on any of the grounds of the anti-scam policy, refund of the incurred credits is guaranteed given that such suspected member has a confirmed profile. I hope this clarifies this concern.

Response from Your Travel MatesMay 6, 2024

Dear Sondra, Thank you for your review. With over 25 years of experience, we're a trusted dating platform. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.yourtravelmates.com/en/people/#dating-securely. To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person. If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at [email protected]. We will be happy to investigate further.

Response from Your Travel MatesApr 22, 2024

Dear Claudio, Thank you for sharing your review. We understand your frustration if you encountered fake profiles while using our platform. We sincerely apologize if your experience wasn't what you expected. At Yourtravelmates.com, we've been helping people find love for over 20 years. We want to assure you that we take safety and security of our members very seriously. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake member, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.yourtravelmates.com/en/people/#dating-securely. To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person. If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at [email protected]. We are always happy to investigate further.

Response from Your Travel MatesApr 22, 2024

Querido Miembro, Gracias por compartir tu reseña. Lamentamos profundamente escuchar su experiencia. Entendemos su frustración, decepción e incluso su angustia. Nos disculpamos sinceramente por la angustia emocional que esto le ha causado. Queremos asegurarle que nos tomamos muy en serio la seguridad y la protección. Contamos con un equipo dedicado de moderadores que trabajan las 24 horas del día para identificar y eliminar perfiles falsos. Además, para los perfiles confirmados (perfiles con insignia azul), contamos con un proceso de verificación que implica verificar documentos como pasaportes. Si, lamentablemente, interactúa con un usuario falso confirmado, contamos con una Política antiestafa para protegerlo. Esta política nos permite reembolsar cualquier crédito gastado en miembros verificados que resulten ser falsos. Puede encontrar más detalles sobre la Política antiestafa aquí: https://www.yourtravelmates.com/en/people/#dating-securely. Para ayudarte a tener una mejor experiencia en nuestra plataforma, te recomendamos utilizar nuestro servicio de video chat. Esta es una manera fantástica de asegurarse de conectarse con una persona real. Nos tomamos muy en serio su solicitud de reembolso. Para comprender mejor su situación y procesar un posible reembolso de acuerdo con nuestra Política antiestafa, necesitaríamos más información. Comparta detalles sobre el perfil falso con el que interactuó, incluido el nombre y la identificación, a [email protected]. Siempre estamos deseando ayudarle a resolver su problema.