Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesSep 8, 2024

Hi Mona, Thank you for sharing your concerns and thoughts with us. I'm sorry to hear about your frustrating experience with the platform. It sounds like there have been misunderstandings and issues with charges and fake accounts. Your feedback about the messaging system and automatic credit renewal is valuable, and we apologize for any confusion caused. At this point in time, we can only conclude that such billing issue occurred due to enabled automatic renewal. We unfortunately have limited access to your details in this platform due to security policies and the ID22541808 does not correspond to any of our user IDs, thus we're currently unable to locate further details about your account to address your concerns promptly. Moreover, Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesSep 8, 2024

Dear Fatou, Thank you for sharing your experience. I’m sorry to hear that you’ve had such a frustrating experience with our platform. It’s important to us that our members have genuine and meaningful interactions, and we take concerns about suspicious profiles and fraudulent activities very seriously. We employ various measures to detect and remove such accounts, and we're continually improving our systems to enhance member's safety. If you encounter any suspicious activity, please report it to us at [email protected] immediately so we can investigate further as we've determined your account linked with [email protected] was deleted as per your request. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members. Moreover, We're sorry about the confusion. We don't implement monthly plans with unlimited access to services. The current concept involves making purchases to get credits to use the services. To save up, You may consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper.

Response from Your Travel MatesSep 8, 2024

Hi James, We're sorry to hear about your experience. Ensuring the authenticity of our community is a top priority, and we take reports of fake accounts seriously. We employ various measures to detect and remove such accounts, and we're continually improving our systems to enhance member's safety. If you encounter any suspicious activity, please report it to us at [email protected] immediately so we can investigate further. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members.

Response from Your Travel MatesSep 4, 2024

Hello JohnnyP, Thank you for sharing your detailed feedback. We appreciate your insights and understand your concerns regarding our credit system and communication limitations. We indeed do not implement any monthly membership with unlimited access to the services at the moment. The platform does not offer free services but by simply subscribing, you will be able to unlock and use premium communication services in connecting with regular members. On the surface, Once you run out of the bonus credits included in the membership, you will have to top up to continue using the services. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per single credit Or Stick to online chat. Regarding communication options, we aim to balance security and convenience, which sometimes affects how interactions are managed. We’re also considering feedback about integrating more flexible communication tools. We understand your comparison with Cupid and will take your comments into account as we work on improving our platform. If you have any specific issues or need assistance, please contact our support team directly. Thank you again for your feedback.

Response from Your Travel MatesAug 25, 2024

Dear Member, Thank you for sharing your concerns and thoughts with us. I'm sorry to hear about your frustrating experience with the platform. It sounds like there have been misunderstandings and issues with charges and suspicious encounters. At this point in time, we can only conclude that such billing issue occurred due to enabled automatic renewal. We unfortunately have limited access to your details in this platform due to security thus we're currently unable to locate further details about your account to address your concerns promptly. Moreover, Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesAug 5, 2024

Dear Freelancer, Thank you for your review. We sincerely apologize for any inconvenience or confusion caused. We want to assure you that yourtravelmates.com does not charge $160 for a single video call. To investigate this charge and provide you with clarity, please reach out to our customer support team at [email protected]. Our team is dedicated to resolving your issue promptly.

Response from Your Travel MatesJul 7, 2024

Dear Anna, Thank you for bringing this to our attention and sharing your profile ID. We're sorry to hear about your experience and apologize for any inconvenience caused. Ensuring a safe and authentic experience for our members is our top priority. We take reports of scamming seriously and have measures in place to verify profiles and monitor activity. However, we acknowledge that no system is perfect, and instances of fraudulent behavior can occur. If you encounter suspicious activity or believe you have been contacted by scammers, please report it to our customer support team at [email protected] immediately. We investigate all reports thoroughly and take appropriate action however, we need relevant proof which unfortunately your profile ID does not provide so far to further proceed in line with the Anti-scam Policy: • The Member ID of the user you're reporting • The section number from the anti-scam policy that this member breached • Date of when the breach happened • If the breach happened on the site: specify which service you were using • If the breach happened offsite: provide supportive material where the information can be located (ex: Social media Link, photos, etc) Regarding pricing, we strive to provide fair value for our services. Your feedback on this matter is important to us, and we continuously review our pricing structure to ensure it aligns with standards. At the moment, we do not implement any monthly plans with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. To maximize savings, consider selecting larger packages, as they offer reduced rate per credit compared to smaller ones or use online chat for cheaper cost. If the suspected member is proven to have committed wrongdoings against the Anti-scam policy, you will surely be refunded with all the credits incurred in communicating with him, given that he has a confirmed account (with blue badge).

Response from Your Travel MatesJul 7, 2024

Traducido en la aplicación: Dear Elem, Gracias por informar su inquietud. Lamentamos profundamente cualquier malentendido y queremos asegurarle que estamos comprometidos a resolver cualquier problema que pueda encontrar. Por el momento, no implementamos ninguna membresía mensual con acceso ilimitado a los servicios. El concepto de suscripción actual implica realizar compras para obtener créditos para utilizar los servicios. Creemos que tu problema tiene que ver con el hecho de que te has quedado sin créditos. Una vez que finalicen, deberás recargar tu perfil para continuar tu comunicación. Si se siente cómodo, le recomiendo comunicarse con atención al cliente [email protected] para que podamos revisar su historial crediticio y tal vez asesorarlo sobre cómo administrar sus créditos de manera eficiente, así como solicitar aclaraciones sobre los cargos. Además, tenga en cuenta que hemos implementado una política antiestafa en la plataforma para garantizar que podamos tener una comunidad segura. Tergiversación (un miembro tergiversa deliberadamente los siguientes detalles en su perfil: edad, hijos, sexo y estado civil. Le reembolsaremos todos los créditos en los que haya incurrido al comunicarse con este miembro y lo prohibiremos permanentemente dado que tiene un estado de perfil confirmado que es uno). de los fundamentos de dicha política, por lo que estaremos esperando su correo electrónico para asegurarnos de que esta inquietud se responda con urgencia. Para procesar esta queja, primero debemos tener cualquier material de respaldo que tenga para poder enviarlo al equipo de verificación. *Enlace de perfil o número de identificación de cada miembro *Capturas de pantalla de conversaciones sospechosas. *Hora y fecha de la correspondencia *Cualquier evidencia adicional de que los perfiles son deshonestos. Gracias. Dear Elem, Thank you for reporting your concern. We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter. At the moment, we do not implement any monthly membership with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. We believe your issue has to do with the fact that you have run out of credits. Once they end, you should top up your profile to continue your communication. If you feel comfortable, I recommend reaching out to customer support [email protected] so we could look into your credit history and maybe counsel you on how to manage your credits efficiently as well as seek clarification on the charges. Moreover, Do be informed that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. Misrepresentation (A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency. In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team. *Profile Link or ID number for each member *Screenshots of suspicious conversation *Time and date of correspondence *Any further evidence that the profiles are dishonest. Thank You.