Your Travel MatesReviews of yourtravelmates.com

Response from Your Travel MatesOct 20, 2024

Hi Ekaterina, We appreciate your feedback and are sorry to hear about your experience. Ensuring the authenticity of profiles is one of our top priorities, and we continuously work on improving our verification processes to prevent the presence of fake accounts We as much as possible encourage members to as much as possible post presentable photos. As a matter of fact some members attend professional photo sessions, thus it's not strange to see beautiful ones. Please be also informed that it is typical for members or even for an individual to flaunt their achievements. It is also important to note that while some members may prefer to take their time before moving to external messaging apps just like you there will also be some who would decide not to for reasons you will only know when you as them directly. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam policy and report it to us via the "Report" button on the chatwindow. Or If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and if you suspect one to be concerning, contact us at [email protected]. As for the costs, we aim to be transparent about our credit-based system thus it is detailed on our Terms of Agreement. We currently don't implement monthly plans with unlimited access to services. The current subscription concept involves making purchases to get credits to use the services. To make your experience better infused with practicality, Consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper. We’re grateful you shared your experience, as it helps us improve and take steps to ensure a more trustworthy environment for everyone. If you have further concerns, please don't hesitate to contact our support team.

Response from Your Travel MatesOct 16, 2024

Hi Carla, Thank you for bringing this to our attention. We deeply regret that you had such a troubling experience, and we want to clarify a few points to address your concerns. First, we assure you that we take transparency and ethical business practices very seriously. We are not affiliated with any escort services, and any claims suggesting otherwise are of great concern to us. Yourtravelmates is a communication platform that helps connect likeminded-people. It is a convenient app to use when you are constantly looking to converse and connect with someone who is interested in travelling and exploring the world as you do. The fee you mentioned is likely related to charges for chat services or premium features on the platform, which are explained in the terms and conditions >>> Terms of Agreement. However, we understand that these charges may have been unclear to you, and we sincerely apologize for any confusion caused. Regarding your intent to report us to the Federal Trade Commission (FTC) and the FCC, we welcome regulatory scrutiny and ensure full compliance with all applicable laws. However, We highly recommend that you contact our support team directly at [email protected] with relevant details, and we’ll prioritize your case. Your feedback will help us improve, and we truly hope to resolve this situation to your satisfaction. Thank you for your understanding, and we’ll continue to work diligently on this matter.

Response from Your Travel MatesOct 15, 2024

Hola Liz, lamentamos mucho tu experiencia y entendemos tu frustración. Tus inquietudes sobre la autenticidad son importantes para nosotros y las tomamos muy en serio. Te recomendamos que informes cualquier actividad sospechosa para que podamos investigar más a fondo a [email protected]. Gracias por informarnos sobre esto y agradecemos tus comentarios.

Response from Your Travel MatesOct 6, 2024

Dear Antoaneta, Thank you for the comment. Your concerns regarding the credit system and interactions are taken very seriously. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, Once you run out of membership credits, you will have to top up to continue using the services. Kindly be informed that running out of credits so quicky depends on the service (online chat, video chat, Audio/photo/video attachments and etc.) you are using. Unfortunately, we're unable to locate your account with your given data here, Having said so, we would appreciate it if you can contact us directly with your profile ID through the email so we can closely check your Credit Expenditure. In the meantime, To maximize savings, consider selecting larger packages, as they offer a reduced rate per credit compared to smaller ones. Additionally, we recommend prioritizing online chat for optimal value. Furthermore, If there is any interaction/s or profile/s or acativity/ies that you feel suspicious about, Please report it immediately to us along with relevant proof at [email protected]. We strive to provide a positive member experience, and it is clear we did not meet your expectations.

Response from Your Travel MatesOct 1, 2024

Ola Alberto, Gracias por compartir tu experiencia con nosotros. Parece que entraste en esta experiencia con el corazón abierto y con intenciones genuinas, lo cual es verdaderamente encomiable. Desafortunadamente, las cosas dieron un giro hacia costos excesivos y expectativas que no se alineaban con tus expectativas iniciales. Es esencial priorizar tu propio bienestar y seguridad financiera por encima de todo. Sin embargo, es esencial recordar que, si bien alentamos a los miembros a priorizar su seguridad y privacidad, entendemos que algunos, incluido tú, pueden preferir comunicarse a través de otras plataformas, por lo que brindamos a nuestros miembros la posibilidad de ejercer plena libertad para decidir por sí mismos y hacer posible el intercambio de detalles personales a través de un chat de video o la entrega de regalos. Por otro lado, a pesar de nuestros mejores esfuerzos, no existe una comunidad perfecta. Es precisamente por eso que nos gustaría agradecer a los demás miembros (como tú) por informarnos sobre actividades inusuales, por raras que sean. Esto es para que podamos trabajar juntos para mantener y mejorar constantemente la experiencia premium que nuestros miembros esperan y merecen. Dicho informe se procesará de acuerdo con nuestra Política antiestafas, por lo que para continuar, envíenos los siguientes detalles: • El ID de miembro del usuario que está denunciando • El número de sección de la política antiestafas que este miembro incumplió • Fecha en la que ocurrió la infracción • Si la infracción ocurrió en el sitio: especifique qué servicio estaba utilizando • Si la infracción ocurrió fuera del sitio: proporcione material de apoyo donde se pueda encontrar la información (por ejemplo, enlace de redes sociales, fotos, etc.) Si se demuestra que el miembro acusado ha cometido infracciones contra la política antiestafas, seguramente se le reembolsarán todos los créditos incurridos en la comunicación con él, siempre que tenga una cuenta confirmada (con insignia azul). Esperamos su informe a [email protected] ya que, lamentablemente, no pudimos encontrar ningún informe existente suyo a través del nombre que ha utilizado en su reseña. Gracias.

Response from Your Travel MatesSep 27, 2024

Dear Justin, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.

Response from Your Travel MatesSep 24, 2024

Dear AI A, Thank you for leaving us feedback. I am truly sorry to hear about your disappointing experience. It is understandable to feel frustrated and let down when expectations are not met. We regret to hear about your decision to leave. Profile deletion can be initiated through your profile settings by navigating to "Manage account" and selecting "Delete." Typically, confirmation of deletion takes no longer than 24 hours. However, to ensure all your concerns are addressed promptly, we strive to offer timely assistance via email. We would also like to clarify that the use of certain services costs a fixed number of credits that you purchase separately from the membership. On the face of it, when you run out of credits, you need to top up to continue using the services. Running out of credits so quickly depends on the service (online chat, video chat, audio/photo/video attachments and etc.) you use. Additionally, our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with our anti-fraud policy. If you come across profiles that don't seem genuine or if you have any doubts about the authenticity of a member, please contact our team with the relevant information at [email protected] to deal with it immediately. But if you don't want to worry about members' legitimacy, limit your communication to Verified accounts. those with the blue label certified button on their name.

Response from Your Travel MatesSep 16, 2024

Dear Member, Dear Edzo, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at [email protected] to address this promptly.