Your Transfer LLCReviews of yourtransfer24.com

Response from Your Transfer LLCDec 24, 2025

Hello Mr. Azimi, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. After reviewing your reservation, we confirmed that the issue resulted from an internal error on our side. A full refund has already been processed to your original method of payment. YourTransfer24 is a legitimate transportation company, and we take every booking seriously. While this was an isolated operational mistake, we regret the frustration it caused and appreciate the opportunity to correct it promptly. We hope this resolution helps clarify the situation, and we thank you for your understanding. — YourTransfer24 Team

Response from Your Transfer LLCNov 7, 2025

Dear Dan, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. Our records show that our support team personally assisted you by phone upon your arrival, stayed with you until your driver arrived at the airport, and ensured your return transfer was completed. While we always aim for punctual service, brief delays can sometimes occur due to airport congestion or local traffic conditions. We appreciate your understanding that our team did everything possible to keep you informed and comfortable during your trip. Your feedback helps us continue improving our coordination with international travelers, and we remain committed to providing courteous, reliable, and professional service to all of our guests. Warm regards, Your Transfer 24 Customer Care Team

Response from Your Transfer LLCOct 30, 2025

Thank you for sharing your feedback. We sincerely regret that you felt disappointed with the vehicle provided. Please allow us to clarify the situation. Due to an unexpected issue with the executive minivan originally assigned to your transfer, we had to temporarily remove it from operation. In order to ensure your service was not affected, we upgraded your booking to a 12-seat private van — a larger, higher-category vehicle that comes at a higher operational cost, but was provided to you at no additional charge. We understand that the vehicle size may not have matched your initial expectation, but it was still used exclusively for your party of four as a private transfer. Additionally, as stated in the “More Info” section of every vehicle listing on our website, “this vehicle may be substituted with a larger model or a taxi service of similar or superior category.” We truly value your understanding and hope to have the opportunity to serve you again, ensuring an even more tailored experience next time. Kind regards, Your Transfer 24 Team

Response from Your Transfer LLCApr 28, 2022

Dear Mr. Lewis. We apologize for the inconvenience and that you had a bad service experience. Can you be more specific, please? At what time did they not pick you up, on arrival or on the way back to the airport? Thank you for your review.

Response from Your Transfer LLCDec 16, 2021

Estimado cliente. Le pedimos nuestras mas sinceras disculpas si ha experimentado un problema de comunicación con nuestra organización. Ha usted se le envió un email el día 14 de diciembre respondiendo sus interrogantes, por favor revise bien sus emails. También se le respondió por mensajería el día 15. Tenemos record de esta comunicación. No obstante le reenviaremos el email nuevamente con nuestra respuesta. Una vez mas lamentamos profundamente que haya existido un problema de comunicación y entedemos lo importante que es este tema para nuestros clientes.

Response from Your Transfer LLCJul 17, 2021

We are sorry that you feel this way and you are not satisfied with the service provided. However, we were very proactive and Ruth, who is part of our team, was immediately working on any discrepancies and responded in a timely manner. We are investigating this reservation, because we have observed some modifications and differences between the booking received and the voucher that you presented. We found a difference in the customer's name and also in the number of travelers. We were waiting for Jessica, not Vicky. And the booking was only for 4 travelers and not 13. We will contact the agency that made the reservation to investigate what happened so that this situation does not repeat itself. Again, we are sorry for the inconvenience and hope to assist you again in the future.