Smooth Move LogisticsReviews of yoursmoothmove.com

If you value your sanity, your money, and your personal identity, DO NOT hire Dependable Movers or Smooth Move Logistics. This is not a professional moving service; it is an organized, predatory hostage-shipment operation. My interstate move from Texas to Indiana has been a living hell since late June. I hired Dependable Movers to help me with the move with a July 11 delivery date. They collected a deposit from me, then sold my job to Smooth Move Logistics. They came to pick up my things on June 26, doubled the price and used threatening body language and psychological tactics to scare me into going ahead with the move. Several weeks into the move I found out that the "boss lady" at Smooth Move Logistics, Nicole, operates with an unbelievable level of cruelty, completely devoid of basic empathy or a conscience. The Delays & Fake Storage Fees: After ignoring my calls and giving me the run-around for weeks, Nicole acted as though she didn’t have my delivery address—despite me providing it to her at least twice. On August 26, she finally asked that I email it to her, a blatant trap she later used to justify holding my lifelong belongings hostage in a warehouse for two months. On August 31, she lied and told me my things were loading that week. Instead, she ghosted my calls on September 9, only to call back on September 10 to slap me with a surprise $600 illegal storage fee. When I broke down in tears because I didn't have the money, Nicole mocked my distress, coldly stating: "I don't know why you are crying. You think this is a joke? You think this is a joke?" The Delivery Extortion & Intimidation: Nicole weaponized timelines to trap me. She gave me less than 24 hours' notice for delivery, and when I begged to reschedule because the notice was too short, she ignored my calls. The next day, she called to threaten me, stating that a reschedule would cost "a couple more thousands of dollars" to offload the truck. Left with no choice, I told her to proceed, only for her to delay the delivery anyway. When the truck finally arrived on September 17, the extortion continued. The drivers claimed their truck was too big for my driveway and forced me to follow them to a U-Haul location. They stated they would offload my things into a smaller truck but refused to bring them into my apartment, leaving me—a single individual—to carry a king-sized adjustable bed, an incredibly heavy mattress, a refrigerator, and a massive real marble-top dining table from the curb alone. They openly stated they would only help me if I "took care of them" with an under-the-table cash bribe, warning me never to tell Nicole because she is "strict and would fire them". Police Intervention & Grand Theft: Backed into a corner and terrified they would drive away with my life's belongings, I broke down in tears at the U-Haul location. Thankfully, an honorable U-Haul employee saw my distress and called the authorities. The police arrived on-site, and only under police supervision did these criminals finally release my items. The drivers had loaded items that didn't belong to me on the U-Haul truck. I handed the items back to them. The Aftermath: Destroyed Property and Stolen Identity: The nightmare didn't end when the truck left. Upon unpacking, I discovered they completely ignored my explicit packing instructions. • Property Damage: The legs to my high-end adjustable bed frame are missing, the bed is bent into a bizarre, unnatural shape, a crucial bottom piece is shattered, and it is completely broken and unusable. My refrigerator handles are entirely missing. • STOLEN DOCUMENTS: Crucial, irreplaceable boxes are missing. They stole the box containing my Passport, university degrees, and vital legal documents. I called Dependable Movers several times during this whole fiasco, but they only kept promising to call the movers and find out what’s going on. Nicole and her crew at Smooth Move Logistics / Dependable Movers did not just handle a move poorly—they committed a felony, engaged in extortion, mocked human suffering, and compromised my identity. A formal federal criminal complaint has been lodged with the FMCSA, a supplemental police report for grand theft has been filed, and identity theft alerts have been triggered. Run as fast as you can from Nicole and these predatory companies. If you have received items that do not belong to you, I'm looking for my important documents and other boxes with either blue Bathroom, green Kitchen or red office labels with writing on them. Let's coordinate and get our treasures back.

Do not use this company. The communication has been completely non-existent, and they expect their clients to constantly chase them down until they finally feel like answering.I have been calling multiple times a day, and they simply refuse to answer. To make matters worse, when you call their number, you receive an automated text saying, “please text me.” I have never dealt with a legitimate business or professional transaction entirely through text messages—it is incredibly sketchy and a terrible look for a company.When I finally got through yesterday (September 1st) to Nicole, she was extremely rude. She promised to call me back later that day with an update, but I never received a phone call. Today (September 2nd), I spent over two hours trying to reach them again. When Nicole finally answered, she was incredibly rude yet again. She actually blamed me for "clogging up the phone lines" by calling every 15 minutes—which only proves that they see my calls coming in and are actively choosing to ignore them.This company is highly unprofessional, and they still cannot provide us with a delivery date for our belongings. Looking at other reviews here, it is clear that many other customers are experiencing the exact same nightmare. Save yourself the stress and avoid them entirely. I will also be contacting the BBB about this.

I rarely leave negative reviews, but my experience with Smooth Move was incredibly frustrating from start to finish. When my belongings were picked up on June 24, I was told they would arrive on July 9 or July 10. Throughout the process, I was also told that if I paid an additional $1,000, I could receive a guaranteed delivery date. Customers should not have to pay extra just to know when their belongings will arrive. As the expected delivery date approached, communication became nonexistent. I made repeated attempts to contact the company by phone, email, voicemail, and text message over the course of several weeks. I was repeatedly promised updates that never came. On multiple occasions, I called several times in one day and received no response. When I did get someone on the phone, the interactions were often rude and dismissive rather than helpful. The lack of care with my belongings was just as disappointing. I personally watched the movers drop my belongings off the dolly and handle boxes carelessly. I also witnessed one of the movers rip my $1,000 rug while unloading it from the truck. When I unpacked everything, nearly half of my fragile items had been broken. Moving is already stressful enough without having to chase a company for basic information about your belongings. Delays can happen, but customers deserve honest communication, returned phone calls, and professional treatment. Instead, I experienced weeks of unanswered messages, broken promises, damaged property, and poor customer service. I trusted Smooth Move with my belongings, and that trust was not earned. Based on my experience, I cannot recommend this company and would strongly encourage others to research other moving companies before booking with them.

Smooth Move Logistics LLC moved our household items on 5/27/2026. On 6/3/2026 we received the Bill of Lading. On 6/16/2026 we notified them of our moving date of 7/9/2026. Emailed on 6/22/2026 to confirm delivery date, no response. On 7/8/2026 they replied that we were scheduled for the first trip heading to our location and they would be contacting us in a couple days. We still have not heard from them. We have sent 4 emails, 10 phone messages, no response. We contacted the warehouse listed as the physical address and they ended the contract with them a year ago. We don’t know where our belongings are and they have not responded to any of our attempts to contact them.

This is an update to my original review which was prompted. The mover insisted I do it and was literally was standing right next to me telling me what to press in order to do the review. I explained I had a 7.5 hour drive ahead of me to my destination but that didn't matter. I do agree the wrapping and packaging of the furniture was done very well. Very kind and courteous movers. That being said....the movers picked my things up on July 17th. It is now August 6th and I do not have my belongings. I do not know where my things are and have not received a call from the movers. The agreement with the moving broker, Safe Ship Moving, was 7 business days within the First Available Delivery Date (FADD). The FADD was July 21st. Again, It is well past the 7 business days. I have contacted Safe Ship Moving and they have contacted the movers twice (last week and this week). The movers were supposed to call me yesterday and did not. Since my agreement is with Safe Ship Moving, I will be calling again today since they told me yesterday the movers would be contacting me and they have not.