Silver
I had a new roof installed by Smart…
I had a new roof installed by Smart roof in Western Pennsylvania in August 2026. I was promised that an English speaking supervisor would be present at the time of installation and that did not happen. The job was supposed to be one day to a day and a half and took nearly 3 days. They nearly finished the roof in one day but had to come back the next morning to finish the cap. I was told that the employees will be there early in the morning to finish the job which was good because rain was forecasted by 3 o’clock. By 9 o’clock the workers had not arrived. I reached out to the supervisor and was told that they were on the way at 1 o’clock a single worker arrived and was unable to finish the job before rain came and had to tarp the top of the roof. The roof does look great, but I recently discovered a section of shingles hanging off the back of my house. I’m not certain if it’s a new set of shingles that needed to be trimmed or if it’s the old shingles. I have a question about the invoice and then unknown charge on there, but actually speaking to a human being is next to impossible with this company. To date, I have not paid the invoice until I speak to someone about the bill and the section of shingles is addressed. If you elect to hire this company to install your roof, I suggest that you take a day off of work and supervise the installation yourself or there will be problems