Your Keto Diet Reviews | Read Customer Reviews of yourketo.diet

Your Keto Diet Reviews | Read Customer Reviews of yourketo.diet

Your Keto Diet reviews

Showing 233 reviews with 1 star · Clear filters

NicP
Oct 3, 2024
Money, money, money!! Don't bother
The website took £19 and then when I registered it took another £39. I asked for a refund of the £39 and the 'customer' team have hidden behind regulation and said they won't refund it. They can see I've paid twice! Also, the 'personalised' plan and the number of recipes available is limited. Dont waste time or money on this site.
Response from Your Keto DietOct 8, 2024
Dear Client, Thank you for your feedback! We are sorry to hear about your negative experience with our meal plans. We have reviewed the communication with our Support Team and we can confirm that this was not a case of double charge. Please, also note, that our cancellation/refund policies are outlined in our Terms and Conditions in the section covering the accounts and products and we ensure that all our customers agree to them prior to finalizing the purchase. In case you have any remaining concerns, please do not hesitate to reach out to us at [email protected]. Best Regards, Your Keto Team
Report
Katarzyna R.
Sep 9, 2024
To oszusci nie polecam
To oszusci, nie ma opcji rezygnacji. Ciagle zabieraja kase z konta, zglaszam sprawę na policje
Response from Your Keto DietSep 17, 2024
Hello Katarzyna, Thank you for your feedback! We are sorry for your negative experience. Please contact us at [email protected] and we will promptly help you cancel your subscription and resolve any issues with billing. Best regards, Your Keto Team
Report
Damian Z.
Aug 5, 2024
Masakra Nie polecam!!!!!!!!!!!!!!
Masakra Nie polecam!!!!!!!!!!!!!!! nikomu. Dieta wykupiona na 30 dni a oprócz tego pobierają za subskrypcję (o której zresztą nic nie wiedziałem)
Response from Your Keto DietAug 14, 2024
Hello Damian, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the automatic renewal of your subscription. We strive to provide clear information about our subscription terms and the renewal process. We would like to mention that we do indicate the subscription nature of our meal plans on the final page of the creation process, just before you select the payment method. Additionally, this information is highlighted in our Terms & Conditions, which we ensure that all our customers agree to prior to finalizing the purchase. Please reach out to us directly at [email protected] if there is anything more we can do to assist you or if you have any further questions. Best regards, Your Keto Team
Report
Tomasz
Aug 4, 2024
Wysłałem swoją rezygnację 18.06.2024 a…
Wysłałem swoją rezygnację 18.06.2024 a oni do tej pory nie odpowiadają a ciągle chcą poprać kwotę za miesiąc a najlepsze że mają tak zrobioną aplikację że nie znajdziesz opcji anuluj abonament gdzie w innych znajdziesz taką bez problemu
Response from Your Keto DietAug 14, 2024
Hello Tomasz, Thank you for your feedback! We are sorry for your negative experience. In order for us to take a look into the matter and provide better assistance, please reach out to our support team at [email protected]. Best regards, Your Keto Team
Report
Megan B.
Jul 29, 2024
Awful customer service
Poor customer service. I signed up for the app with good intentions thinking keto would be for me, after paying for 3 months upfront at £33 I suddenly realised it wasn't and canceled my membership within 24hrs. I request a refund on the money I had paid and got told no. Usually within 14 days of purchasing something a refund can be requested, and I would've though especially after 24hrs! They didn't even offer to refund 2 months worth back, just keeping my money and told me to 'have a wonderful day.' Very poor customer service, I would not recommend at all.
Response from Your Keto DietAug 8, 2024
Hello Megan, Thank you for your feedback! We are sorry to hear that you are dissatisfied with our service. Please, note, that our cancellation/refund policies are outlined in our Terms and Conditions which all customers must agree to before making a purchase. Please reach out to us directly at [email protected] if there is anything more we can do to assist you or if you have any further questions. Best regards, Your Keto Team
Report
Lola T.
Jul 11, 2024
Missnöjd
Jag har nyss blivit medlem men ångrar mig djupt redan några timmar senare. Jag hittar ingen app för detta så jag kan inte ångra mig. Hur bär jag mig å t?
Response from Your Keto DietJul 29, 2024
Hello Lola, Thank you for the feedback! We're sorry to hear about your experience! If you would like to discuss your concerns further or need assistance with your subscription, please contact our customer support team at [email protected]. Best regards, Your Keto Team
Report
Яна М.
Jul 7, 2024
Scammers!!
Scammers!!! They charge money for any little extra feature. did not use the program most of the time. any online marathon with a responsible coach will give you much more benefit. when three months later they charged me again without warning, I immediately asked for a refund because I did not use the program. I was refused quite dryly. I did not see any loyalty, interest and professionalism in this project. I advise you not to waste time and money on this
Response from Your Keto DietJul 25, 2024
Hello, Thank you for your feedback! We're sorry to hear about your negative experience! Please, be advised our refund policies are clearly outlined in our Terms and Conditions that can be accessed before the purchase has been made, including the billing cycles on the final page of the creation process. Best Regards, Your Keto Team
Report
Camilla Kehlet N.
Jun 20, 2024
Hjemmesiden virker falsk
Hjemmesiden virker falsk, og det er tydeligt at deres billede fra trustpilot er fake. Samtidig passer deres score ikke med virkeligheden. Jeg tog deres test, og der står bogstavligt at jeg på 4 uger kan nå mit ønskede resultat... Jeg skal tabe mig +30 kg. Så det tvivler jeg stærkt på. ;)
Response from Your Keto DietJul 28, 2024
Hello Camilla, Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and we appreciate the opportunity to address them. We have checked our systems with the provided e-mail address, however, were unable to locate an account with us. As we thrive to improve all the time, we would be glad if you could get in touch with us and our Support Team at [email protected] for further assistance, and so we can address your worries. Best regards, Your Keto Team
Report