Your Book Stop Reviews | Read Customer Reviews of yourbookstop.com

Your Book Stop Reviews | Read Customer Reviews of yourbookstop.com

Your Book Stop reviews

Showing 67 reviews with 1 star · Clear filters

Stevin D.
Mar 6, 2025
This is my second review of your…
This is my second review of your website for the same matter. I placed an order for NRP 8th edition text books. 5 of them. As stated in my last review, I only received 3 of them. Again, I used the hospitals money to purchase these books for a course I'm teaching in less than a month. The only reply I've received out of the numerous times I've tried contacting your company was given via this review page. Where i was told the company would be in contact shortly. Its been almost a month since I placed my order, and two weeks since the reply to my review. With absolutely no communication from YOURBOOKSTOP. At this point I would just like a refund of the 2 books that weren't delivered. My experience has been horrible. ORDER: 97087 OEDER DATE: 2-11-2025
Response from Your Book StopMar 7, 2025
We apologize for the inconvenience you experienced with your order. We understand your frustration at not receiving the complete order of 5 NRP 8th edition textbooks. We want to let you know that we attempted to contact you twice via email to resolve this issue, but unfortunately, we didn't receive a response. In the meantime, we have processed a refund for the 2 undelivered books. Please check your account for confirmation of the refund. We value your business and regret that we couldn't reach you sooner. If you have any further questions or concerns, please don't hesitate to contact us directly.
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Armen V.
Feb 27, 2025
This is a fraud site
This is a fraud site. They charged my account and did not ship the books. No response to emails, chats, online contact form. Don't waste you time. They have a fake US address, but they operate from overseas somewhere.
Response from Your Book StopFeb 28, 2025
Dear customer, Thank you for bringing this to our attention. We're sorry to hear about your experience. Could you please provide your order information? We'll do our best to resolve this issue for you promptly.
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Michael
Feb 20, 2025
I would say zero stars
I would say zero stars but unfortunately it's not an option. I bought a book with this company. The sent a tracking number saying it was shipped. I live in Texas, the package was delivered to NYC, with a whole different name. Been trying for two weeks for a resolution. I asked for a refund last week, and everybody I talk is asking someone else about me refund. This place smells like a scam.
Response from Your Book StopFeb 26, 2026
Hi, We’re sorry to hear about your concern. However, we were unable to locate a verified order matching the details described in this review. Tracking numbers correspond to specific shipments and destinations, and any delivery discrepancy is normally reviewed and resolved through our official support process. We do not ignore verified customer refund requests. If you have placed an order with us, please contact our support team with your order number so we can investigate the shipment and assist you promptly. We kindly request reviewers ensure their feedback reflects a verifiable transaction so other customers receive accurate information. Best regards, Customer Support Team
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Walter L.
Feb 20, 2025
Unless you want to wait on a book to…
Unless you want to wait on a book to ship from India, don't bother This company is terrible. I ordered a National Electrical Code book from them. It was supposed to ship in 2 or 3 days. After hearing nothing for a week I tried to call the listed number in Wyoming but it was disconnected. I then emailed and got a vague response saying my book was on the way but with no tracking number. After waiting a couple of days I asked for a full refund. They responded with a tracking number so I looked it up and the book is hung up in INDIA. TERRIBLE SERVICE!!!! WOULD NOT RECOMMEND!
Response from Your Book StopFeb 26, 2026
Hi, We’re sorry to hear about your concern. However, we were unable to locate a verified order matching the details described in this review. Shipping origin can vary due to our global fulfillment partners, and tracking details are provided once the shipment is processed by the carrier. Delivery timelines may occasionally be affected by transit or customs handling beyond our control. If you have placed an order with us, please contact our support team with your order number so we can review the shipment and assist you promptly. We kindly request reviewers ensure their feedback reflects a verifiable transaction so other customers receive accurate information. Best regards, Customer Support Team
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Luis
Feb 19, 2025
I bought a book and user the after pay…
I bought a book and user the after pay app and haven’t received a conformation to received the book. How can I cancel my order or know where can I receive a conformation
Response from Your Book StopFeb 21, 2025
Dear Luis, I understand your concern regarding the missing order confirmation. Please check your spam folder, log into your Afterpay accout. Please share more details at "[email protected]" for further assistance.
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Jenn
Feb 17, 2025
Received reprinted textbook from India with errors
I was happy to get my text book at a great price, but was surprised it was shipping from India ( ordered from US). I received a book reprint of my textbook with tons of errors. I reached out to the company with no response. Do not order your textbooks from here unless you don't care about the book or your integrity.
Response from Your Book StopFeb 18, 2025
Thank you for sharing your feedback. I'm sorry to hear about your experience with the textbook and the lack of customer support. To better assist you, could you please provide more details about the order? This will help us understand the situation more clearly. You can write us at "[email protected]".
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Tyler
Feb 9, 2025
Sold me a counterfeit DSM 5
Sold me a counterfeit DSM 5
Response from Your Book StopFeb 10, 2025
Thank you for bringing this to our attention. We take such claims seriously and will investigate the matter right away. Please reach out to us directly with more details so we can address your concerns promptly. We appreciate your feedback.
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Acklima A.
Feb 6, 2025
I would give you a -100 stars
I would give you a -100 stars. I bought a book from this company received it damaged. Contacted them first they told me it’s between me and the shipping company and they would give me 10% off. If they had packages the book properly the book would have not got damaged. Contracted them before the 15 days like they claim said it has to be before and it was . Don’t purchase from this company. Rip off .
Response from Your Book StopFeb 26, 2026
Hi, We’re sorry to hear about your concern. However, we were unable to locate a verified order matching the details described in this review. For damaged shipments, our team reviews photo evidence and provides resolution through our official support process. We do not direct customers away from support, and all valid cases are handled according to our stated policy. If you have placed an order with us, please contact our support team with your order number so we can review and assist you promptly. We kindly request reviewers ensure their feedback reflects a verifiable transaction so other customers receive accurate information. Best regards, Customer Support Team
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