Your Baby ClubReviews of yourbabyclub.com

Horrible experience. I only received about MAYBE half of what they advertise you would receive in the box. They also sent me a pink onesie when I filled out the survey saying I am having a boy. There’s no way to reach out to them easily either. It’s definitely a scam. You pay over $15 for shipping and then they don’t tell you and automatically sign you up for a subscription right after. If you don’t check your account after, you get charged for the other boxes they plan to send shortly after. Not worth the stress and half-ass box. Make sure you’re home and grab the box immediately from outside since you receive 2 out of the 4 chocolate bars you’re supposed to receive and they melt immediately if you live somewhere always hot like I do.

Extremely disappointing experience — I canceled my subscription I rarely leave reviews like this, but my experience with Your Baby Club has been extremely frustrating. I subscribed on July 19. My first Baby Box was advertised as free, but I paid $19.99 for shipping (order #YBBUS54987). More than two weeks passed without receiving the box, a shipping confirmation, or tracking information. My account only showed “Paid” and “Fulfilled.” After contacting customer service, I was eventually told there had been a failed delivery attempt and was asked to confirm my address. I then noticed that the address in their email was missing my apartment number, even though I had provided my complete address. I immediately replied with my full address, including the apartment number, and requested the tracking information. I received no response despite following up multiple times. I then contacted them through Instagram. They asked for my email so they could follow up with customer service. Later, I was told that customer service claimed they had emailed me and were “waiting for my response.” I checked my inbox, spam and junk folders. There was no new email. The only email was the original one about the failed delivery attempt, which I had already replied to more than once. The Instagram representative then offered to send me a replacement box and asked for my full address. I provided it again, including my apartment number, and specifically requested tracking information. On August 7, replacement order #YBBUS57333 was created. I received an email saying it was being prepared for shipment and that I would be notified when it shipped. I finally thought the problem was resolved. Days later, however, the replacement was STILL showing “Confirmed — We’re preparing these items for shipping,” with no tracking or shipping update. Even more frustrating, after all of this, Instagram responded again telling me to contact customer service by email — the same customer service I had already contacted repeatedly. Then on August 11, I received an email saying my ORIGINAL order #YBBUS54987 had been “delivered.” I had received absolutely nothing. I checked the actual USPS tracking myself and discovered that the package was NOT delivered to me. USPS clearly showed: “Delivered, To Original Sender” — Carteret, NJ, August 11 at 10:35 AM. The package had been returned to the sender, yet Your Baby Club sent me an email saying my order had been delivered. When I reviewed the original order, the shipping address shown there was indeed missing my apartment number. The replacement order now shows the correct complete address. Throughout this process, I have sent multiple emails and Instagram messages, provided my address repeatedly, waited days for responses, received conflicting information, and ultimately had to investigate the USPS tracking myself just to understand what happened. At the time of this review, I STILL have not received my Baby Box, despite paying $19.99 for shipping, and the replacement order still has not shipped. Mistakes happen, and a failed delivery alone would not have caused me to leave this review. My issue is the terrible communication, extremely slow responses, conflicting information, lack of tracking updates, and the amount of effort I have had to put into resolving a problem I did not create. With another subscription charge approaching, I no longer felt comfortable continuing and canceled my subscription. I was genuinely excited about this service. Instead, my first experience became weeks of chasing customer service for a package I still don’t have. I sincerely hope Your Baby Club improves its shipping and customer service processes because customers should not have to go through this.

All a scam !!!! New parents seeking help and advice and then sites like these take advantage and scamming new to be parents

Paid $20 shipping and they sent me recalled a2 formula and won't refund or replace it because it was "complimentary." Reached out to a2 and they say won't refund or replace it as well.

Send me a baby box with recalled A2 formula caused my baby had certain discomfort and refused to provide any apology and refund. This is absolutely unacceptable!!!!! This is a good business model. I recommend all business now can sell their products for $0 with “shipping fee”. In that case, even your product cause death, you don’t have any liability.

My box came damaged coved in oil. Ecything on the inside was ruined. Except the baby formula, which was expired. I let the company know and they sent out a replacement. Unfortunately the replacement box was stolen off our porch within minutes after being delivered. I let the company know and they said that they wouldn’t replace it. So I spent $20 on shipping to get the box and I have no product. Extremely disappointed in this company.

Didn’t even receive my parcel. The “free” box you have to pay £10 for & you get subscribed for future boxes. Literally a scam, I wouldn’t waste your time or money

Absolutely not worth even the shipping for the first free box. The only item that was worth any value was the formula they sent which I was excited about- but not only was it dented but it expires in 3 weeks. This is a box promoted to second trimester expecting mother's. When I reached out to let them know that the canister was damaged and also expiring before could even be used they just said that that was a free bonus gift- which is nonsense because it was the only thing of actual value in the whole box. The terrible smelling baby perfume that they sent was leaking. Customer service was useless and so is wasting your money on this box.