Rebecca S.
I think I have been scammed
I am extremely disappointed with the service provided by this company. I placed an order for a laptop on Sunday, July 28. As of today, Wednesday, August 8, I have yet to receive the item. Although I was given tracking information on Monday, August 5, there has been no update or progress on the delivery. This situation is highly concerning, and I am left wondering if I have been scammed. The lack of communication and delay in fulfillment is unacceptable. I strongly advise potential customers to be cautious.
Response from Your EpowerSep 26, 2024
Hello Rebecca, We sincerely apologize for the inconvenience. Your order was canceled, and a full refund has been processed. Unfortunately, we were unable to ship the laptop to the address provided, as it was flagged by the carrier as an invalid location (an empty parking lot in Florida). We had to take action to prevent potential issues with the delivery. Please feel free to reach out if you need further assistance or would like to place a new order with a verified address. We are here to help. Thank you for your understanding, Your EPower